Request Tracking Solutions

Citizenserve request tracking software automates the assignment, routing and fulfillment of your citizens requests. With activity escalation, you will ensure your citizens requests are resolved quickly and efficiently. When your job takes you out of the office, citizenserve is a fully mobile solution that gives you complete access to your data from any location.

Your citizens can submit requests through your website which are automatically assigned to the appropriate department based on the request type selected. You are immediately notified of a new request through email or your activity list. You can attach letters, emails or any other type of electronic file to the request, and automate your letters and notices with quick letter generation. Use the activity escalation feature to remind users and supervisors of upcoming or overdue activities with a daily, weekly or monthly email notification. Standard and user defined reports can be created quickly to ensure all your reporting needs are met.

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  • Your citizens can submit requests on your municipal website through the citizenserve online portal
  • Your citizens can download smartphone apps to their mobile devices to submit requests from their phones, ipads or other mobile devices
  • Online requests are automatically routed to the correct department or user
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  • Your citizens can submit photos from their phone or other mobile device with their request
  • Authorized users can attach additional photos or other documents to the citizen request
  • You can attach an unlimited number of photos or documents to every file
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  • Citizen requests are automatically tied to an address based on their location
  • View requests on a map
  • Google street view images are automatically loaded on new requests
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  • Requests can be automatically routed based on request type
  • Pending requests display on your to do list
  • Easy tracking of overdue requests
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  • Create custom escalation notifications to notify users, supervisors or directors of overdue activities
  • Custom scheduling of escalation notifications
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  • Access to unlimited custom reports that our staff will create based on your needs
  • Export your report to Excel or PDF
  • Create custom report layouts or list views
  • Create your own custom reports that can be shared with other users
  • Create custom metrics viewable from your citizenserve dashboard
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