Want to see what users across the country think about citizenserve? Read below to see a listing of all unfiltered customer support ratings.
97.5% of citizenserve users give our support team a thumbs up.
September 2024
"Thank you for your help :)"
- Paddy, in Florida
"Always so timely and kind."
- Monica, in Utah
"Summer is always exceptional in helping me!!! She knows exactly what to do!!! She is amazing!!!!! "
- Janene, in Missouri
"I really appreciate the follow up phone call to confirm the issue has been resolved!"
- Donna, in Georgia
"On the email I kept clicking 'Up" but it kept indicated "down""
- Rosalind, in California
"Thanks!"
- Daniel, in Arizona
"Thanks!"
- Daniel, in Arizona
"Bryan was very helpful. He researched and found out what the issue was with the license fees miscalculating. Once he found out, he called me and told me what was going on. Once I verified that he needed to revert to the old fee calculation structure, Bryan made the system changes, and everything is calculating correctly again. "
- Krista, in South Carolina
"Summer is always fast and accurate. Not everyone can handle a request without affecting another part of the portal! :) Thank you! "
- Naomi, in Florida
"Very helpful, fixed exactly what was needed."
- Matthew, in Massachusetts
"Thank you for the great explanation regarding the email process!"
- Judy, in California
"Thank you for your continued patience as I navigate through the program. As always, the request was completed professionally and exponentially. "
- Ginny, in Illinois
"I'm happy it is corrected. "
- Tammy, in Utah
"Very helpful with creating the report and made quick adjustment when asked"
- Matthew, in Massachusetts
"Thank you for your help! "
- Laura, in Ohio
"Thank you for the quick response! "
- Laura, in Ohio
"Fast answer, helped me figure out what was causing the issue, thank you!"
- Michael, in Massachusetts
"Thank you for the amazing customer support. I appreciate that you could assist me so quickly!"
- Judy, in California
"Thank you. I appreciate your work. "
- Charlie, in Alaska
"Awesome job, thank you so much."
- Patsy, in Alabama
"Nicely done. Thank you. "
- Charlie, in Alaska
"Very quick response time!"
- Monica, in Utah
"Very kind and quick with the request"
- Monica, in Utah
"I hit the thumbs up button, not sure why this popped up. Brandy did a great job!"
- Melissa, in Kansas
"Very responsive and quickly resolved my issue!"
- Kelley, in Kansas
"Perfect, exactly what I was looking for!"
- Sam, in Arizona
"super fast. thank you. "
- Deborah, in North Carolina
"As always, excellent service :)"
- Sam, in Arizona
"Nestor is always very helpful!"
- Megan, in Texas
"Thank you!"
- Planning, in California
"I can always count on Summer to get the trouble corrected - quickly, efficiently, and accurately... EVERY TIME. It's very much appreciated! :) Thanks Summer!"
- Debbie, in Minnesota
"super fast!"
- Allan, in Ohio
"Quick and wonderful!"
- CH, in North Carolina
"quick response"
- Karen, in Ohio
"Very quick!! Thank you very much!"
- Town, in Arizona
"Thank Sarah!"
- Mary, in Kansas
"Sarah is always very helpful. Appreciate the quick responses and resolutions :)"
- Amanda, in Iowa
"Thank you!"
- Bryan, in Kansas
"quick and informative"
- Katie, in Minnesota
"Quick fix and great response, thank you so much Summer!"
- Barbara, in Missouri
"quick and efficient"
- Katie, in Minnesota
"Quickly resolved my issue!"
- Angie, in Pennsylvania
"Brandon does a great job as always. Pleasure to work with him. "
- Eryk, in Illinois
"Summer did an amazing job of tracking down an internal coding issue and resolved it in a timely manner. Thank you!!!"
- DeeAnn, in Missouri
"Brandy is incredibly helpful every time she receives our ticket. She's also great with coming up with solutions to our issues. Thank you, Brandy! :)"
- Sydney, in Iowa
"BRANDY IS ALWAYS READY TO HELP & RESOLVE OUR ISSUES. WE ARE GRATEFUL FOR THAT. "
- Gladys, in Florida
"Looks good, Ryan. Thanks for the prompt service!"
- Lisa, in Arizona
"Thanks Syama!"
- Lisa, in Arizona
"Pleasure to work with. Very knowledgeable!"
- Donna, in Massachusetts
"THANK YOU! "
- Blanca, in Utah
"THANK YOU!"
- Blanca, in Utah
"Thank you for correcting this."
- Patsy, in Alabama
"Jesus was great to work with!"
- Martin, in Idaho
"Fantastic help!!"
- Martin, in Idaho
"Magical! "
- Amy, in Florida
"Summer was able to satisfy my request within just a few minutes! Very satisfied!"
- Brenna, in Missouri
"Bryan responded quickly professionally during a widespread outage. Thank you!"
- Michael, in Massachusetts
"Thank you."
- Reggie, in Georgia
"Thank you"
- Reggie, in Georgia
"Awesome, thank you so much, for taking care of this so quickly."
- Patsy, in Alabama
"Bryan rocks! I appreciate his help. "
- Jenn, in Iowa
"Bryan resolved my issue quickly and answered my follow-up questions. Great work!"
- Jenn, in Iowa
"Thank you, I will reach out via a new request if after consulting with our team we decide it needs some kind of update but it's exactly what I was looking for!"
- Sam, in Arizona
"Super helpful and fast"
- Elizabeth, in Florida
"Taylor is always polite and quickly fulfills our requests. He rocks!"
- Jenn, in Iowa
"Ryan was very helpful and helped me with several changes I needed."
- Angie, in Pennsylvania
"Kristian is quick to resolve requests; - lighting speed quick :)"
- Marisa, in California
"Taylor quickly and effectively helped make a change to the information conveyed on a very important license type. Thank you!"
- Michael, in Massachusetts
"Brandy and Taylor did a great job with my and Brenda's request!"
- Trisha, in Minnesota
"Brandon was very quick and helpful, as always. Thanks!"
- Beth, in Pennsylvania
"thanks for the fast response "
- Van, in Florida
"Nestor - thanks for always responding to the requests so quickly! "
- Lisa, in Arizona
"Super helpful, as always Jesus got it handled quickly "
- Isabelle, in California
"Super fast and exactly what we needed! Thanks Summer"
- Michele, in South Carolina
"I can always count on Summer to get the trouble fixed and done correctly! So very much appreciated. Thanks Summer! :)"
- Debbie, in Minnesota
"Fast response, immediately implemented what I asked for and it was exactly what I needed."
- Tyler, in Ohio
"I am getting our It guy to follow up on this and hopefully it will be solved. Thank you,"
- Glenda, in Georgia
"Summer was very helpful and assisted me with my issue. She is always so responsive! "
- Michelle, in Florida
"Completed request in a timely manner, nice"
- Joel, in Pennsylvania
"Thanks for your support."
- Antonio, in Massachusetts
"Thank you so much for doing this - you were so incredibly helpful, and did it right away, and for that I am amazed - and grateful! Thank you so much, we love the changes!"
- Janet, in Vermont
"THANK YOU, SUMMER!"
- Tammy, in Utah
"Lisa did a perfect job - fixing exactly what needed to be done! She is very much appreciated!! :)"
- Debbie, in Minnesota
"thank you "
- Naomi, in Florida
"quick to respond and update system! "
- Deanna, in Idaho
"Quick response, successfully replaced the document. Thank you!"
- Michael, in Massachusetts
"Thank you for your prompt response and quick resolving of the issues, Taylor. "
- Ning, in Florida
"Taylor was very helpful in creating the report I needed. Thanks."
- Charlene, in Florida
"I am always amazed and blown away by the level of support and professionalism shown by your team. You all are awesome and CitizenServe is great. Thank you!"
- Rhonda, in West Grand Bahamas
"Hi Brandy, Thank you very much for your all your help. I sent the information to the contractor. Hope you're having a great day. Regards Paddy "
- Paddy, in Florida
"Excellent mannerism and prompt response. Very pleasant!"
- William, in Massachusetts
"very quick response! thank you "
- Deanna, in Idaho
"Thanks for the quick and thorough response to my request, KJ."
- Amy, in Florida
"Brandy was very helpful. "
- Alicia, in Missouri
"This issue was not corrected, despite a message indicating it was. Then the ticket was closed before I had a chance to verify."
- Alicia, in Missouri
"Thank you!"
- Mary, in Kansas
"Brandy was efficient, prompt and awesome as usual. "
- Sharon, in South Carolina
"Thank you, Jesus for the quick response on my ticket and get it done in timely manner."
- Ning, in Florida
"This is my first thumbs down ever, but not my first unpleasant interaction with Jesus. He needs more training on the Customer Service portion of this job. "
- Eryk, in Illinois
"Brandon helped me super quickly and effectively. It is greatly appreciated! "
- Isabelle, in California
"David looked into the problem and let me know the path I should take. Greatly appreciated! "
- Isabelle, in California
"Legends..."
- Steven, in Idaho
"Super fantastically F A S T. I barely got the thought out of my head when she finished it!"
- Deborah, in North Carolina
"She was very helpful thank you very much"
- Andrew, in Massachusetts
"Taylor is great at the inner workings of reports. :)"
- Jenn, in Iowa
"Thank you Summer!!"
- Mary, in Kansas
"Quick response to my request. Thank you! "
- Victor, in Idaho
"Quick response, quick completion of request"
- Joel, in Pennsylvania
"I appreciate the prompt service and replies!"
- Lisa, in Arizona
"Support (Bryan) was great help to us to fix this issue. "
- IT, in Massachusetts
"Thanks for the prompt service and resolution."
- Paul, in Arizona
"Thanks for the prompt service and providing us options to get the information needed."
- Lisa, in Arizona
"GREAT JOB"
- Latoya, in Ohio
"Taylor was very quick to complete my request. "
- Tammy, in Utah
"she is the fast and very responsive. "
- Permit , in North Carolina
"Thank you."
- Lodging, in Missouri
"Thank you is very helpful! Have a nice day!"
- Rosa, in Massachusetts
"Went above and beyond as always. The changed to the report are perfect!"
- Amanda, in Missouri
"Summer was awesome! Completed my request very quick."
- Santeria, in Florida
"Lisa is a wizard! She is amazing with templates and reports. She asks great follow questions and easily understands the goal we are trying to accomplish. I always appreciate her help."
- Megan, in Texas
"Thank you, Brandy You are a superstar. Thanks for addressing the problem and correcting it so promptly. Thank you, Glenda McDonald"
- Glenda, in Georgia
"Reese was quick, efficient and professional!"
- Jamie, in Alabama
"Thanks for the help with this request."
- Paul, in Arizona
"AWESOME!"
- Shawanna, in Georgia
"Thank you Reese for all your help!!"
- Monica, in Florida
"Thank you for the quick response to my question."
- Judy, in California
"Thank you Taylor for all your help and patience going through our first renewal process!!"
- Monica, in Florida
"Thank you so much Summer for figuring that out for us. Really appreciate it. "
- Tammy, in Utah
"Thank you for your fast response. "
- Mark, in Ohio
"Good Job"
- Paddy, in Florida
"Thank you for all your help again. very mch appreciated."
- Paddy, in Florida
"I really appreciate the fast response!"
- Donna, in Georgia
"Hi Summer, Thank you for your time and help. Have a good afternoon."
- Paddy, in Florida
"thank you Summer"
- Prabha, in Missouri
"Daniel was able to review my request and not only completed as needed, but aligned this request with the other reports. Thank you"
- Robert, in Florida
"Hi KJ, Many Thanks for your help. Appreciate you Regards Paddy,"
- Paddy, in Florida
"Thank you!"
- Marisa, in California
"Wonderful! Thank you!"
- Shawanna, in Georgia
" Thank you for quick response, I noticed the start date I had placed as tomorrow so that explains it. Have a good day"
- Brian, in North Carolina
"His response was very fast and he created the report I needed exactly how I envisioned and responded to a follow up question immediately. "
- Melinda, in New York
"Thank you for your excellent help! Happy Friday!"
- Nicholas, in California
"FAST! THANKS!"
- Kyle, in Minnesota
"Awesome, thank you for reaching out and helping our customer."
- Patsy, in Alabama
"Excellent. Thank you for such prompt attention. THUMBS UP!!"
- Glenda, in Georgia
"Brandy did a great job. Thumbs up!! Thank you, Glenda McDonald"
- Glenda, in Georgia
"Perfect! Thanks so much."
- Terri, in Maryland
"Thank you for your assistance, Bryan! That helped alot"
- Kevin, in Illinois
"Jesus was extremely helpful and quick during my system inquiry. He was able to explain the issue in a way that I can easily convey to the rest of my department and provided reassurance that things are working as they should aside from this incident. "
- Byron, in Florida
"Extremely helpful and answered and fixed all issues. "
- Tiffany, in Alabama
"Thanks to Nestor for resolving a very embarrassing situation that resulted in complete chaos."
- Amy, in Florida
"Quick answer to my question. Thank you!"
- Michael, in Massachusetts
"Awesome, thank you Taylor!"
- Patsy, in Alabama
"Brandy is a true gem! Thank you for all the support with the issues and working with me via online meeting with screenshare to be sure we had things just so."
- Amy, in Florida
"Super fast response and resolved my issue. Summer is great! Thank you!"
- Michael, in Massachusetts
"Thanks for your fast response Summer!"
- Brenda, in Colorado
"Summer is always great to get the request done and done quickly. thanks"
- Cynthia, in South Carolina
"Thank you, Brandy, :}"
- Cristi, in New York
"Great! Thanks so much."
- Terri, in Maryland
"quick"
- Kyle, in Minnesota
"Very prompt and professional!"
- Monica, in Utah
"super fast and solved the problem."
- Deborah, in North Carolina
"Thank you!"
- Scott, in California
"Legends..."
- Steven, in Idaho
"Hi Brandy, Thank you much for your time and very much appreciated. "
- Paddy, in Florida
August 2024
"Awesome service as usual!"
- Jen, in Idaho
"Bryan went above and beyond to get the information I needed! I cannot thank him enough!!!! Great job Citizenserve!!!!! "
- Janene, in Missouri
"Bryan got us fixed up quick. Thanks everyone."
- Chris, in Florida
"Great job as always - I wish there were a way to route to Bryan each and every time!!!"
- Shayne, in Florida
"Fixed the issue quickly, 10/10"
- Will, in South Carolina
"Quick response, issued resolved, thank you!"
- Michael, in Massachusetts
"Brandy is always very helpful and communicative, I very much appreciate the solid work she consistently does in a genuinely positive manner."
- Matthew, in Massachusetts
"Appreciate the help."
- Paul, in Arizona
"Wonderful! "
- Tiffany, in Alabama
"Summer was fantastic to work with! She is very responsive and professional. We really enjoyed working with her. Thanks!"
- Jeremy, in Arizona
"Great thanks for your help"
- Patsy, in Alabama
"I love how quickly you all fix our hiccups. Thanks Brandy!"
- Jen, in Idaho
"Brandy was very responsive and helpful! "
- Michelle, in Florida
"Very proficient and quick to have this completed for us! "
- Tiffany, in Alabama
"Brandy completed my request very efficiently!"
- Trisha, in Minnesota
"Hi Summer, Thank you very much for your time and help. Very much appreciated. Paddy,"
- Paddy, in Florida
"Thanks for your prompt attention to this matter."
- Nikol, in Georgia
"Thank you"
- Mary, in Kansas
"Brandy was excellent in getting updates to our portal for our tent permit applications. She also did an excellent job in formatting our permit forms!"
- Eric, in Florida
"Very fast response!"
- Shelby, in Idaho
"Summer completed my request very quickly!"
- Trisha, in Minnesota
"Again, Kristian was such an incredible help. This was a big item for us. Kristian was nothing but helpful through this process"
- Mark, in Arizona
"Great customer service! Bryan was a great help for this ticket."
- Mark, in Arizona
"Excellent customer service as always!"
- Mark, in Arizona
"nice work and done quickly"
- Katie, in Minnesota
"Very helpful, good questions & quick response time! Thank you!"
- Nikki, in Missouri
"Summer is always extremely helpful. She is always quick to offer us a resolution and get us back up and running. we truly appreciate Summer:)"
- Andrea, in Ohio
"Summer was very prompt in our response. "
- Sarah, in Florida
"Answered and implement request in a timely manner"
- Joel, in Pennsylvania
"Looks great, Lucas, thanks!"
- Thomas, in California
"Super quick and helpful, gave me the direction I needed to find some things. Very helpful as always! "
- Isabelle, in California
"Thank you so much for getting this cleared up."
- Patsy, in Alabama
"Summer, has always been very helpful with anything that we ask. Very quick and right on point. "
- Lori, in Illinois
"Kristian was quick to respond and fix what I needed on the special event permit application. I always appreciate quick results and correctly fixing the issue. "
- Krista, in South Carolina
"Great, fast customer service as always!"
- Judy, in California
"Thanks. (We had gone under 'settings' and should have been under 'configure'"
- Terri, in Maryland
"Thanks so much!"
- Terri, in Maryland
"Thank you!"
- Matthew, in Massachusetts
"Brandy was very response and helpful. Called the explain the situation and gave me the option of an update that would produce a more organized report. Great customer service."
- Izzy, in Illinois
"Bryan was very knowledgeable and understood everything I was asking for. He had my requests completed so fast I was able to finish my current permit without having to revisit it. I feel that Bryan is definitely an asset. Wish I could get him every time. :)"
- Tanya, in Florida
"Thank you for quickly fixing the problem."
- Brenda, in Missouri
"Thank you!"
- Brad, in Alabama
"You have a great day too!"
- Terri, in Maryland
"Thanks so much Taylor, appreciate you!"
- Terri, in Maryland
"Thank you for taking care of my request so quickly! And its exactly the information I needed. Thanks!"
- Judy, in California
"Brandy was super helpful and did exactly what I needed and very quickly too. Nice staff is very appreciated! "
- Isabelle, in California
"Thank you Brandy"
- Vicky, in Massachusetts
"I GOT THE HELP I NEEDED. QUICK AND EFFICIENT AS ALWAYS. "
- Sally, in Alabama
"Thank you for adding a new activity super fast....lightning fast. "
- Marisa, in California
"As usual, the CitizenServe support team was super-responsive and resolved the issue in record time. Thanks for doing such a great job."
- Laura, in Washington
"Taylor is always super helpful and efficient in resolving my issues. "
- Lanae, in Georgia
"She is AWESOME!!!"
- Adrienne, in Ohio
"Great work! "
- Donna, in Massachusetts
"Summer is fast and super easy to work with, got my request done in literal minuets. "
- Isabelle, in California
"Very prompt and thorough"
- Lisa, in Colorado
"Summer is always quick to respond and very helpful with issues that arise. "
- Sally, in Alabama
"Thanks for being so speedy on this request."
- Nancy, in Missouri
"Thank you, Brandy! I really appreciate all of the help. "
- Andy, in Georgia
"Awesome Job and Wonderful turn around for completion. "
- Shawanna, in Georgia
"Summer is awesome! She's quick to resolve all my issues :) "
- Marisa, in California
"Thank you for all your help and patience with my request :)"
- Johnnie, in Arizona
"Very helpful. Response and request were completed quicker than I expected."
- JerriAnn, in Utah
"Thanks for the fix!"
- Paul, in Arizona
"Legends..."
- Steven, in Idaho
"You're the best. Thanks again! /sj"
- Stacey, in Florida
"Thanks for completing our request so quickly!"
- Claire, in Missouri
"Brandy is always pleasant and so easy to work with!"
- Jean, in Minnesota
"Thank you for your assistance. Good job!"
- Andy, in Georgia
"Brandon Thank you for all your help."
- Paddy, in Florida
"Very helpful and fast!"
- Matthew, in Massachusetts
"He was very fast and took care of the issue promptly and kindly!"
- Monica, in Utah
"Legends..."
- Steven, in Idaho
"Quick and helpful response. "
- Remy, in South Carolina
"Legends...."
- Steven, in Idaho
"Always a pleasure to work with!"
- Donna, in Massachusetts
"Perfect thank you!"
- Kate, in Texas
"Created template that looks great. Very helpful and fast."
- Matthew, in Massachusetts
"Brandy is always helpful when I submit request. She even has suggestion how things may work for me. Sharon, Town of Kiawah Island"
- Sharon, in South Carolina
"Summer is awesome! She's responsive and handles my requests quickly. "
- Marisa, in California
"Thank you kindly Nestor for the many hours of work you and your team put into the Police Module! After the first few meetings I realized you all worked together so well I didn't need to be there. Cheers and Happy Friday!"
- Nicholas, in California
"Did everything I asked in a timely manner"
- Joel, in Pennsylvania
"Answered my question quickly"
- Joel, in Pennsylvania
"My request was processed very quickly and exactly how I asked. As usual, great customer service."
- Melinda, in New York
"Thanks for the help!"
- David, in Iowa
"So far so good!"
- Kyle, in Minnesota
"quick and good. "
- Kyle, in Minnesota
"Git it Right the First Time! Exactly what I was looking for - Thank You!"
- Lori L., in Georgia
"Thanks for your help and for taking the time to make sure it wouldn't impact our files."
- Nicholas, in California
"Great response, created the report I requested quickly and accurately, thank you!"
- Michael, in Massachusetts
"This is a BIG difference from our former provider. Thank you. "
- Wesley, in Florida
"Thanks for being so quick to respond to my request."
- Rosalind, in California
"Amazing Assistance!!!! Always extremely knowledgeable and so very friendly! "
- Janene, in Missouri
"Always impressed with the quick attention we receive! "
- Allen, in Georgia
"Taylor responded and quickly fixed my issue. "
- Lanae, in Georgia
"Great!"
- Latoya, in Ohio
"Excellent, implemented what was exactly asked for in a clean layout."
- Matthew, in Massachusetts
"Great explanation, thank you!"
- Audrey, in Arizona
"I can't remember if I already did this thumbs up--quick and helpful response, thank you!"
- Michael, in Massachusetts
"Quick response, answered my question, thank you!"
- Michael, in Massachusetts
"Great job for the quick response."
- Patsy, in Alabama
"Quick and helpful response, thank you!"
- Michael, in Massachusetts
"Thank you so much for helping me out. It made it so much easier to do a teams chat to talk it out and see it in action. I appreciate your time and patience. Great service."
- Kendra, in Arizona
" yea summer good job"
- Richard, in Alabama
"Taylor completed my request very quickly!"
- Trisha, in Minnesota
"Taylor is always quick and responsive. He understands what is needed with minimal back and forth. He is always great help on support tickets!"
- Megan, in Texas
"Summer resolved and fixed the fee trouble quickly and efficiently - very much appreciated!! "
- Debbie, in Minnesota
"Summer is great as always!"
- Megan, in Texas
"Kristian always addresses my questions in a prompt and professional manner. He is always a pleasure to work with. "
- Regina Brooke, in Georgia
"Thank you for all your help :)"
- Johnnie, in Arizona
"Thank you Ellie!"
- Mary, in Kansas
"Brandy is awesome."
- Lynn, in Ohio
"Thank you for the quick response KJ. "
- Planning, in California
"Thank you"
- JerriAnn, in Utah
"Great helping"
- George, in Alabama
"Great help and quick response"
- George, in Alabama
"Jesus did great! Thank you!"
- Mary, in Kansas
"Thanks Nestor for all your help and hard work on this project. Its much appreciated. Thank you!!"
- Bryan, in Kansas
"Thank you for your help - kudos."
- Trena, in Pennsylvania
"Taylor is always pleasant to work with and knows his stuff! I appreciate his help on tickets."
- Megan, in Texas
"Perfect, Thank you!"
- Ruth, in Florida
"Thank you, Brandy, for your assistance today."
- Charlene, in Florida
"Thank you, Daniel for the quick fix! "
- Charlene, in Florida
"Please see all my comments about the "Amazing Sarah" throughout this ticket. I don't think you could get a better person to be on a support team than Sarah. Beyond words how helpful & patient she has been, if you have an "Above & Beyond" award at Citizenserve she deserves it without question!"
- Barbara, in Missouri
"Big help with creating a solution!"
- Nikki, in Missouri
"good job, Brandy understood the request and completed the change timely. thanks"
- Roger, in Iowa
"Everything I asked for exactly as requested, with speed to boot. Very impressed with Jesus, thank you!"
- Sam, in Arizona
"Thanks so much"
- Stacey, in Florida
"Kristian was very helpful and quick (as always). "
- Jamie, in Alabama
"ALWAYS A PLEASURE"
- Cynthia, in South Carolina
"Great Job"
- Hari, in Georgia
"Really helpful, thank you."
- Brianna, in California
"Thank you for all your help Taylor. Appreciate the promptness of creating my report for me. "
- DeeDee, in Minnesota
"You rock! thank you for your help."
- Ruth, in Florida
"Thank you for your quick response. Very much appreciated!"
- Planning, in California
"Thank you for making these urgent modifications so quickly. We appreciate the excellent customer service."
- Judy, in California
"Kristian - thanks for taking care of my request right away! I can always count on you for prompt and professional service. "
- Lisa, in Arizona
"Absolutely perfect, Thank you,"
- Glenda, in Georgia
"Daniel was fantastic with this project. All of the work was completed in a timely manner with the utmost quality. When we hit roadblocks, Daniel suggested other ways to accomplish the desired outcome. Thanks to Daniel's diligence, our team will save hours of extra work every week. I look forward to working with Daniel again."
- Scott, in Illinois
"Summer always does such a great job - she's fast, efficient, and so pleasant to work with - love it all! Thanks Summer!"
- Debbie, in Minnesota
"Thank you so much for your assistance, Reese! "
- Ning, in Florida
"Reese completed my request quickly and updated the report exactly as needed. Thank you!"
- Amanda, in Missouri
"Thank you for your help."
- JerriAnn, in Utah
"Great job! Thank you for taking care of this request so quickly."
- Judy, in California
"Thanks, I will reach out if I have follow up questions."
- Paul, in Arizona
"Awesome, thank you for reaching out to him."
- Patsy, in Alabama
"prompt, attentive and complete. Good Job!"
- Roger, in Iowa
"Summer was very quick in resolving the issue I had always a pleasure working with her"
- Brittney, in California
"Brandon is very professional and worked diligently to help resolve a document printing issue. "
- Colleen, in Massachusetts
"Daniel was awesome! Fast and professional, as always! Thanks!"
- Jeremy, in Arizona
"Great as always!"
- Claudia, in California
"Thank you So Much Brandy for your quick response to the signature issue. I hope you have a great day as well."
- Michael, in Florida
"Excellent. Thank you for your help"
- Dianne, in Arizona
"Fast response and very helpful awesome job"
- Deann, in Florida
"KJ was very responsive and resolved my issue"
- Brittney, in California
"Thank you, KJ! I had a very stupid request and Kristian knew exactly what I was talking about and showed me how to get my request. Love your team!"
- Lynn, in Ohio
"Thank you Kristian"
- Prabha, in Missouri
"Bryan was quick to respond and give me the permission I needed to be able to delete documents that were accidentally attached to the wrong license. "
- Krista, in South Carolina
"Taylor did an excellent job locating and correcting the inspection issues. 5 Thumbs Up!!!!! "
- Planning, in Missouri
"10/10"
- Michael, in Ohio
"Bryan was very helpful and quick in assisting a customer that could not log in or change a password. "
- Debbie, in Arizona
"Bryan was super prompt in response and took care of my issue in a timely manner. Always a pleasure to work with. sy"
- Sheila, in Illinois
"Thank you so much Bryan, you were fast and got me back to work in minutes. Thanks, Glenda McDonald"
- Glenda, in Georgia
"Very helpful :)"
- Johnnie, in Arizona
"Lisa is a wiz with reports and was very quick to put this together. Much appreciated!"
- Megan, in Texas
"Thank you for taking care of that so quickly. "
- Ruth, in Florida
"Super fast!"
- Jamie, in California
"Thank you Brandon for your patience"
- Cheryl, in Colorado
"This issue was taken care of quickly and exactly as asked. I appreciate the help!"
- Melinda, in New York
"Very knowledgeable and patient!"
- Lisa, in Colorado
"fast and complete"
- Roger, in Iowa
"Kristian responded to my request right away and added the code I needed - really appreciate the assistance!"
- Beth, in Pennsylvania
"Thank you! It has been tested and is working as requested."
- Claire, in Illinois
"She is awesome. Very knowledgeable and quick!"
- Beata, in Arizona
"I see the dates on autofees now but please see the ticket again - manual fees don't have the data populated."
- Read, in Illinois
"This was incredibly helpful for my team. I cannot express how much I appreciate the creative solution to our problem. Both who helped Nestor and KJ really helped me out. "
- Isabelle, in California
"10/10, friendly, helpful, can't ask for better!"
- Will, in South Carolina
"Taylor solved the issue very expeditiously!"
- Claire, in Illinois
"Jesus resolved the issue and went above and beyond to explain how it was done - greatly appreciated!! :) Thank you!"
- Debbie, in Minnesota
"Brandy was quick to fix my issue. Very happy with the level of customer service given! "
- Will, in South Carolina
"Thank you for your quick response. We appreciate you."
- Ruth, in Florida
"Nestor is always helpful. "
- Lanae, in Georgia
"KRISTIAN HAS BEEN GREAT AS WELL THE OTHER STAFF MEMBERS. THEIR ALWAYS AVAILABLE TO HELP & HAVE DONE THAT EVERYTIME. WE ARE EXTREMELY GRATEFUL & THANK YOU."
- Gladys, in Florida
"Thanks to Taylor for assisting with my ticket. He's solved the issue quickly with his professionalism. "
- Ning, in Florida
July 2024
"quick reply"
- Jessica, in California
"Quick turn-around"
- Jessica, in California
"quick turnaround"
- Jessica, in California
"Thank you Summer for such a fast response in making these changes to our workflow routing deadlines. Terrific customer service! "
- Mark, in Arizona
"Great job!"
- Eryk, in Illinois
"Good work as always expected. "
- Roger, in Iowa
"Thank you for completing this task so quickly!"
- Tammie , in Florida
"Thank you for fast and reliable service. Have a great day. "
- Andy, in Georgia
"My request was completed super fast! "
- Stephanie, in Arizona
"Taylor did a great job with my request."
- Trisha, in Minnesota
"Thank you!"
- Andrea, in Arizona
"Thank you!"
- Kelly, in Iowa
"Thank you so much for getting this taken care of."
- Patsy, in Alabama
"Thanks for the quick response -and the detailed explanation of how it was resolved. Appreciate it!!"
- Cindy, in California
"Thanks for being so quick and thorough, KJ."
- Amy, in Florida
"SUMMER , HAS BEEN GREAT , ALWAYS ABLE TO ASSIST US IN ALL EMERGENCIES. STAFF IS INCREDIBLE & WE GRATEFUL TO HAVE THEM ALWAYS AVAILABLE TO HELP US. THANK YOU TO SUMMER "
- Gladys, in Florida
"SUMMER IS ALWAYS QUICK TO RESPOND AND TAKES CARE OF WHAT IS NEEDED. "
- Cynthia, in South Carolina
"Thank you for the quick response Brandy. "
- Planning, in California
"Thank you for the quick response."
- Patsy, in Alabama
"He was quick to respond and create the report that I requested. "
- Sabrah, in Utah
"The Citizenserve customer service is the best!!!"
- Betsy, in Massachusetts
"Kristian was quick, did exactly what I needed and explained it well. 10/10 experience. "
- Will, in South Carolina
"it's not fixed"
- Chris, in Arizona
"THANK YOU FOR THE QUICK RESPONSE."
- Patsy, in Alabama
"Summer always takes care of our requests promptly. She is positive, and we always know that when we get Summer, our requests will be addressed smoothly and effectively. :)"
- Jenn, in Iowa
"Fantastic service!"
- Michael, in Ohio
"Thank you Summer"
- Cheryl, in Colorado
"Summer is a great help for my request. I truly appreciate her assistance. "
- Ning, in Florida
"Thank you for your assistance!!!"
- Hataciae, in Georgia
"Jesus fixed my issue quickly, much appreciated!!"
- Marla, in Arizona
"Kristian called to get clarification on the issue, found the problem, and showed me how to prevent it next time! Excellent service."
- Audrey, in Arizona
"Ticket was closed too quickly. The request was not done correctly. The email says to click the re-open button but there is none."
- Rebecca, in South Carolina
"Thanks!"
- Michael, in Ohio
"Ryan did an exceptional job helping me to make the perfect email, complete with links to email and forms for convenience. And in a very timely manner too!!!! Thank you, again, Ryan for all of your help! "
- Planning, in Missouri
"Perfect, thank you!"
- Patsy, in Alabama
"Awesome, thank you for the hard work you always do."
- Patsy, in Alabama
"Fast response, as usual! You're all the best."
- Claudia, in California
"Thank you for the quick response KJ!"
- Planning, in California
"Brandy not only resolved the issue quickly but went above and beyond to verify that all future permits calculate correctly as well. That is the BEST! Thanks Brandy! "
- Debbie, in Minnesota
"I know tht when Taylor is working on something for us, it's going to fixed correctly."
- Terri, in Maryland
"Brandy is the best! She is always friendly. She seems to know what I need from my ticket right away and often completes them without any back and forth. She's a mind reader! :) Please thank her for a job well done."
- Megan, in Texas
"Very helpful!"
- Carol, in Alabama
"Jesus is great. He is prompt and explains things well. I appreciate his hard work on our tickets!"
- Megan, in Texas
"It is always a pleasure to work with Summer."
- Cynthia, in Ohio
"Unbelievably fast and efficient customer service! Kudos to Kristian and your entire team! "
- Officer E., in California
"Absolutely magnificent. Thank you for your assistance, Taylor. "
- Luc, in Florida
"quickly resolved"
- Kyle, in Minnesota
"very quick and helpful."
- Andrea, in Ohio
"Issue corrected minutes after request."
- Judy, in Georgia
"Super quick support! Thank you. "
- Sydney, in Iowa
"quick response"
- Katie, in Minnesota
"Summer provided excellent customer service!"
- Cheree, in Texas
"SUMMER HAS BEEN GREAT IN ASSISTING US WITH ALL OF OUR NEEDS. ALSO WILL TO HELP & IN A TIMELY MANNER. "
- Gladys, in Florida
"Thank you for your service "
- Joshua, in Arizona
"Thank you for the quick response."
- Patsy, in Alabama
"Thanks again !"
- Lisa, in South Carolina
"Thank you Sarah!"
- Mary, in Kansas
"Summer did great as always!"
- Will, in South Carolina
"Bryan was very helpful and fast at completing my task I had for Citizenserve. Thank you Bryan!"
- DeeDee, in Minnesota
"Bryan was very efficient with completing my request."
- Trisha, in Minnesota
"Awesome job, thank you so much for the hard work, you do for us!"
- Patsy, in Alabama
"Bryan was very responsive and knew exactly how to do what I asked for. "
- Krista, in South Carolina
"Thank you"
- Maryjoy, in Pennsylvania
"Thank you"
- Maryjoy, in Pennsylvania
"THANK YOU SO MUCH FOR THE GREAT WORK!"
- Patsy, in Alabama
"Thank you for your timely response!"
- Nancy, in Massachusetts
"Awesome job and thank you. "
- Andy, in Georgia
"Awesome job and thank you! "
- Andy, in Georgia
"Thank you so much for doing this! Summer you are amazing! "
- Suzanne, in Arizona
"Brandy was prompt, did exactly what I needed and very nice. Easy 5/5 stars."
- Will, in South Carolina
"Excellent work helping us add another permit to our portal. Thank you!"
- Nicholas, in California
"Summer was incredibly helpful and quick in her response regarding my inquiry. As a result, I was able to assist a customer with ease. Our department is very grateful for Summer and her kindness. It's great to know we can rely on the Citizenserve support team (Shoutout to Summer Hankins!)."
- Byron, in Florida
"Lucas was quick to respond and fix the issue. Great to work with."
- Amanda, in Iowa
"Thank you,"
- Eric, in Ohio
"Summer is great, she is always helpful and very quick!"
- Jackie, in Florida
"Kristian is a superhero."
- Michael, in Ohio
"Thanks Lucas. He understood immediately what was needed and quickly fixed it. So appreciated. /Stacey J"
- Stacey, in Florida
"Thank you for the great customer service, and for taking care of this request so quickly."
- Judy, in California
"Changes to my report was fast and exactly what I needed. "
- Melinda, in New York
"Quick and efficient reply"
- Katie, in Minnesota
"Thanks for you help. :)"
- Darrell, in Massachusetts
"Sending thanks to Taylor for his help in creating a new report option for the Environmental Unit. He did a great job."
- Jason, in Arizona
"Thank you Sarah! Great new tool!"
- Mary, in Kansas
"KJ assisted me in a timely manner and he provided explanation of issue in details and offered options. Thank you for the prompt response and professionalism. "
- Ning, in Florida
"I appreciate the expeditious resolution to the issue!"
- Claire, in Illinois
"Always great to work with - very efficient!"
- Audrey, in Arizona
"10/10 Brandon the man!"
- Michael, in Ohio
"Brandon is like a virtual Batman. He's great!"
- Michael, in Ohio
"The fee is still incorrect"
- Megan, in Minnesota
"Thanks for taking care of this so quickly, Kristian! Much appreciated."
- Lisa, in Arizona
"Taylor was fast to respond to me and identified the problem immediately. It was corrected later that day."
- Ryan, in Maryland
"Many Thanks Sarah!"
- Mary, in Kansas
"Summer was able to help me with just one exchange. Each time she's the agent responding to my request, she completes the task and assists me with only one message. Thank you, Summer Hankins!!"
- Jenita , in Florida
"Sarah handled my ticket very quickly and kindly. I made a mistake in my request and she respectfully asked to make sure to double check. She was a pleasure to briefly work with as she had it handled so fast. Thanks Sarah!! "
- Isabelle, in California
"Thank you both. everything looks great"
- George, in Ohio
"Taylor fixed my issue in NO time! "
- Lanae, in Georgia
"Summer is fantastic as always, literally had my request finished in less than 20 mins. Very nice, professional and makes sending tickets super simple. As always 11/10 for Summer. "
- Isabelle, in California
"perfect"
- Tom , in Florida
"Perfect"
- Tom , in Florida
"N/A"
- Ronald , in Florida
"Thanks"
- Mike, in Ohio
"Taylor quickly resolved an issue that has persisted for years. Amazing as always. Thank you!"
- Michael, in Massachusetts
"Thank you for the quick response and fixing my error."
- Patsy, in Alabama
"Summer worked quickly to solve my issue and was successful. Thank you!"
- Tammy, in Florida
"Reese completed my request very quickly."
- Trisha, in Minnesota
"Thank you for creating this report so quick and including everything I asked for. "
- Planning, in Missouri
"Thank you for your help."
- Patsy, in Alabama
"great job explaining"
- Kyle, in Minnesota
"Thanks"
- Mike, in Ohio
"Brandy answered my issue quickly and efficiently"
- Karen, in Ohio
"Great job working out a complicated issue with an important report. "
- Jonathan, in Massachusetts
"Summer was great, replied super quickly and friendly. Added everything I needed too! 11/10 she did great! "
- Isabelle, in California
"Wonderful, as always! Thanks Summer!"
- Sydney, in Iowa
"I truly appreciate all of your help with this important issue. Thank you."
- Dolores, in New York
"You guys are awesome thank you!"
- Michael, in Ohio
"Thank you!"
- Michael, in Ohio
"Thank you for taking care of this so quickly!!"
- Suzanne, in Arizona
"Very quick and responsive! "
- Michelle, in Florida
"A true miracle worker. He found in a short time what we had already spent two days searching."
- Terri, in Maryland
"Hi! I've transferred from Cleveland Heights to University Heights and I've given lots of glowing reviews for the awesome staff at CitizenServe. I had a situation with contractor registrations being expired but still showing up on current info inaccurately. Taylor made the change of expired registrations to automatically close. Wonderful! I was making the changes manually (losing my mind in the process). Thanks!"
- Lynn, in Ohio
"Great job!"
- Luc, in Florida
"Thank you"
- Daniel, in Arizona
"Jesus was quick to make the necessary changes request. Thanks for you help! Kindly, Nancy"
- Nancy, in Kansas
"Bryan completed my request very efficiently."
- Trisha, in Minnesota
"Bryan corrected the trouble quickly and efficiently - really appreciate his good work! :) Thanks Bryan!"
- Debbie, in Minnesota
"Thank you for the quick response"
- Maryjoy, in Pennsylvania
"I appreciate the prompt response!"
- Lisa, in Arizona
"Thanks!"
- Lisa, in Arizona
"Great work. I held it up some because I got busy, but it's all good now."
- Terri, in Maryland
"Taylor is always the best! "
- Johnnie, in Arizona
"Summer's assistance with and babysitting of this issue until it was resolved was awesome and so appreciated."
- Amy, in Florida
"Brandy went above and beyond to take care of my ticket - all is good and very much appreciated!!"
- Debbie, in Minnesota
"Ryan made the necessary changes on the inspection card - fast and efficient! Thanks Ryan! "
- Debbie, in Minnesota
"Rapid Response. Corrected error."
- Kyle, in Minnesota
"Everyone involved with this issue was great. Problem handled quickly, efficiently, and they went above and beyond to help. Thank you again!"
- Sam, in Arizona
"Very quick resolution as always. Thanks for the help!"
- David, in Iowa
"Fixed the issue & explained how to correct for the next time. "
- Nikki, in Missouri
"Thank you - these changes will work for the project. "
- Christine, in Ohio
"Summer understood the issue and made sure it was resolved. Thank you!"
- Nikki, in Missouri
"Thank you for all your help!"
- Paddy, in Florida
"Thanks for the phone call."
- Darrell, in Massachusetts
"Thank you for your quick response as always!"
- Nancy, in Massachusetts
"We're still learning how the system works here. Thanks for the help. I'll submit another question about noting payments made on one permit to another in another support request. "
- Darrell, in Massachusetts
"Awesome and fast!"
- Terri, in Maryland
"I appreciate the quick response."
- Latoya, in Ohio
"Fast and efficient! Very much appreciated - thank you!!"
- Debbie, in Minnesota
"Summer was very helpful and quick to assist in my request. Thank you, Summer!"
- Remy, in South Carolina
"Nestor was great, thanks"
- Lanae, in Georgia
"Thanks for all of the assistance and we look forward to working with you more in the future!"
- Christian, in Alabama
"Summer was fantastic, knew exactly what I wanted and fixed it immediately. Could not ask for better service. "
- Will, in South Carolina
"Always a pleasure to work with."
- Matthew, in Massachusetts
"Taylor was super fast when completing my request and did exactly what I had asked. Thanks, Taylor!!!"
- April, in New York
"Prompt as always!"
- Lisa, in Arizona
"Awesome! Thanks for the speedy response!"
- Lisa, in Arizona
"I would like to take this opportunity to thank Brandon Hinson for a fantastic job. Over the past few years of interactions with Citizenserve tech support, you guys have been very helpful and responsive. Thank you for a great job."
- Luc, in Florida
"Thank you for the expeditious response!"
- Claire, in Illinois
"Happy with the expeditious response!"
- Claire, in Illinois
"I appreciate the quick response, Kristian! Thank you."
- Lisa, in Arizona
"Quick"
- Kyle, in Minnesota
"Updated the reports I needed very quickly and exactly as asked."
- Matthew, in Massachusetts
"Very helpful, thank you"
- Matthew, in Massachusetts
"Prompt service as usual! The customer service provided by CitizenServe is top-notch! Thank you."
- Lisa, in Arizona
"Summer was very patient with me and my issues. I appreciate her help!"
- Cindy, in Ohio
"Perfect!"
- Terri, in Maryland
"Such a quick response and was patient with me :) thanks!"
- Jennifer, in Minnesota
"Fast complete and done in one request!. Good job Summer!!"
- Roger, in Iowa
"Thank you"
- Michelle, in Illinois
"Thank you"
- Michelle, in Illinois
"Great help in figuring out a solution!"
- Nikki, in Missouri
"Summer is always helpful. "
- Lanae, in Georgia
"Brandy was extremely helpful, offering many innovative ideas throughout this project. She was very positive with a "can do" attitude, regardless of any issue that arose. Brandy responded expeditiously to every inquiry or concern. It was a pleasure working with her! "
- Claire, in Illinois
"Thanks for your help!"
- Amy, in Missouri
"Fixed the issue right away! Thanks"
- David, in Iowa
"Thanks "
- Lisa, in Florida
"Awesome and Thank You"
- Lisa, in Florida
"Very professional, quick to respond and complete the request. 10/10"
- Logan, in North Carolina
"Nestor resolved my issue quickly and efficiently. "
- Lanae, in Georgia
"This was a lot of work and looks like it is working! We appreciate all the effort from Brandy. Thank you. "
- Michele, in South Carolina
"Taylor was quick and responsive as always. What I appreciated in particular was the explanation of the source of the problem, as I can now train my colleagues on the right place to look for solutions. Thank you so much!"
- Michael, in Massachusetts
"Summer went above and beyond. Great customer service, issue was resolved within the hour."
- Alan, in Texas
" would prefer to speak with someone in real time, not by email. I'm still having the same problem, and I need a better explanation of exactly what I'm doing wrong. We've had CitizenServe for a few years now and I've never encountered this problem."
- Jamie, in California
"Very quick and helpful!"
- Michelle, in Colorado
"HI KJ, thank you for very much for taking care this. We appreciate it very much and can balance now Thank you for quick response. Many Thanks, Paddy"
- Paddy, in Florida
"Thanks for the quick follow-up!"
- Lisa, in Arizona
"Way to set this up expeditiously! Thank you, KJ!"
- Kate, in North Carolina
"She really is the best and very quick to respond to all my requests, it is a pleasure working with her!"
- Permit , in North Carolina
"Very helpful and understood my request perfectly. Thank you Taylor!"
- Kelly, in Ohio
"Summer is always prompt pleasant and helpful "
- Kendra, in Georgia
"Very rapid response"
- Kyle, in Minnesota
"Received very fast!!!! Thank you!!!"
- Planning, in Missouri
"Received very fast!!!! Thank you!!!"
- Planning, in Missouri
"Received very fast!!!! Thank you!!!"
- Planning, in Missouri
"Received very fast!!!! Thank you!!!"
- Planning, in Missouri
"Thaks for following up with the technical team. Perhaps it will be possible in the future."
- Lisa, in Arizona
"Thanks for attending to the changes quickly!"
- Lisa, in Arizona
"Thank You Brandi, she was a great help and got the issue taken care of very quickly. Excellent customer service. Thank You again! Olga Novak"
- Olga, in Ohio
"Thank you, Brandy. Have a good day. "
- Cristi, in New York
"Always helpful. Thanks!"
- Megan, in Texas
"Summer was very quick to respond to my request. Great job!"
- Lori, in Illinois
"Your responses to my requests have always been answered promptly, thank all of you very much."
- Tom, in Texas
"Thank you for clarifying."
- Patsy, in Alabama
"Brandon, handle my request very quickly. He accomplished what I requested. Great job!"
- Lori, in Illinois
"Thanks so much"
- Stacey, in Florida
"Thank you Summer for your prompt assistance!"
- Ning, in Florida
"Thanks for all your help!"
- David, in Iowa
"Super fast!!! Thank you!"
- Town, in Arizona
"Thank you for the quick response."
- Patsy, in Alabama
"Summer did a great job helping me and getting in touch with the one I previously worked with. They got back in touch with me within 15 mins. Thank you,"
- Glenda, in Georgia
"Thanks for the quick fix!"
- Terri, in Maryland
"Quick and perfect!"
- Kevin, in Kansas
"Awesome work! As always, the customer service was outstanding and exceeds my expectations. I appreciate the very prompt response to my request."
- Judy, in California
"You have a great day too! Thanks for taking care of us so quickly."
- Terri, in Maryland
"Thanks Lucas. The request was responded to and handled very quickly!"
- Stacey, in Florida
"Made total sense. I just had to begin a fake business license for the business then move the previous licenses to the new file then delete the fake license. All worked out. THank you,"
- Paula, in Colorado
"Brandy did a wonderful job!"
- Eryk, in Illinois
"Brandon was great. Very responsive. He assisted by reaching out to the customer directly to resolve the issue. "
- Lanae, in Georgia
"He's a genius!"
- Terri, in Maryland
"Jesus did a great job with my request"
- Trisha, in Minnesota
"Brandon has consistently delivered amazing support services and is always great to work with when I need anything updated or changed in Citizen Serve. "
- Kasey, in Utah
"Brandy completed my two part request very efficiently."
- Trisha, in Minnesota
"Thanks for taking care of this. Customer service from the CitizenServe team is always on point!"
- Lisa, in Arizona
"I very much appreciate her help with this. She has worked on several things for me and fantastic help each time."
- Amy, in Missouri
"Super fast response and completed the task in a matter of minutes! "
- Monica, in Indiana
"Thank you, Brandy. Have a good day. Cristi"
- Cristi, in New York
"Thank you."
- Code Enforcement, in California
"Much appreciated! Responsive service, as always!"
- Lisa, in Arizona
"Great response to get this resolved, thank you!"
- Michael, in Massachusetts
"Good Job Daniel, you stuck at it and got it done! Thank you!"
- Roger, in Iowa
"I appreciate his help on this"
- Amy, in Missouri
"Thanks for getting it done so quickly"
- Amy, in Missouri
"Brandon got what I needed done really quickly."
- Lisa, in Florida
"Thank you. "
- Christine, in Ohio
"Summer is always pleasant and helpful."
- Cynthia, in Ohio
"Great customer service! "
- Nikki, in Missouri
"Thanks for the quick service."
- Terri, in Maryland
"I am writing to express my sincere appreciation Summers fast in her work and very efficient."
- Diana, in Ohio
"Quick efficient help! Thank you!"
- Regina, in Georgia
"Received and finished the request in a very timely manner. "
- Tiffany, in Alabama
"Summer responded quickly with my request. She knew exactly what we were trying to accomplish. She has completed our request as asked. "
- Lori, in Illinois
"Superb!"
- Dwayne, in Kansas
"Summer is always quick to facilitate our request. Thank you for her. "
- Dean, in Utah
"Problem is not solved. "
- Tom, in California
"Thank you!"
- Wendy, in Florida
"Thanks for your patience and I appreciate you working this out with me."
- Amy, in Missouri
"Super fast response, thank you!"
- Michael, in Massachusetts
"Brandy completed my request very efficiently."
- Trisha, in Minnesota
"Brandy completed my request very quickly."
- Trisha, in Minnesota
"Your Awesome Brandy!!! Thank you :) "
- Twila, in Ohio
"Thank you for taking care of my request quickly and efficiently."
- Judy, in California
"Quick and honest response was appreciated."
- Lisa, in Arizona
"Summer did a great job with my request."
- Trisha, in Minnesota
"Great job again!!!!"
- Deborah, in Florida
"KJ completed my request very efficiently."
- Trisha, in Minnesota
"Summer completed my request very quickly."
- Trisha, in Minnesota
"Very quick and efficient! Thanks again. "
- Sarah, in Pennsylvania
"Great customer service. Amazingly quick turn around on the request! Thank you!"
- Nikki, in Missouri
"Thanks for your persistence to ensure our reports worked as intended! "
- Lisa, in Arizona
"Great job. Fast response. Thank you. "
- Matthew, in Ohio
"Thank you for quick response!"
- Joshua, in Arizona
"He completed my request perfectly and efficiently."
- Trisha, in Minnesota
"Created exactly what I needed and in quick time. "
- Krista, in South Carolina
"Brandon was quick to help me with my request and his help is greatly appreciated! Kindly, Nancy Yoakum City of Merriam KS"
- Nancy, in Kansas
"He created the report I needed very quickly. It was exactly what I needed. There were some grammar errors that I had to fix. However, Daniel told me how to go into the system and fix the template myself. "
- Krista, in South Carolina
"He handled my request very efficiently."
- Trisha, in Minnesota
"Appreciate the quick response and it was done perfect!"
- Mary, in Colorado
"Very quick and proficient. Excellent service! "
- Tiffany, in Alabama
"Very quick and proficient. Excellent service! "
- Tiffany, in Alabama
"Thank you!"
- David, in Iowa
"Great Job!"
- Dwayne, in Kansas
"Thank you for the prompt response and resolving my request. "
- Marisa, in California
"Thank you for your prompt response to my report change request"
- Lodging, in Missouri
"Brandon fixed the fee issue and made the necessary changes to avoid this issue in the future. He was fast and efficient and very much appreciated!!"
- Debbie, in Minnesota
"Summer is always helpful and easy to work with. "
- Patrick, in California
"Quick response and quick results. Much appreciated."
- Kevin, in Kansas
"Super fast and fixed to perfection - much appreciated!!"
- Debbie, in Minnesota
"Fast, prompt and complete. Good Job Sarah!"
- Roger, in Iowa
"I had the exact report I was asking for in a matter of minutes. Fast, professional, good comprehension of my request."
- Sam, in Arizona
"Awesome...."
- Steven, in Idaho
"Ryan was very patient and offered helpful suggestions. Thank you."
- Ginny, in Illinois
"fixed how requested!"
- Stacey, in Arizona
"Taylor is always helpful and professional. His knowledge has been key to resolving any issue that has come up."
- Finance, in California
"Summer has been very helpful for my request. Her professionalism is greatly appreciated. Thank you, Summer! "
- Ning, in Florida
"Quick and knowledgeable response!"
- Lisa, in Colorado
"Reese did a wonderful job training me and teaching me how to work Citizenserve. Very knowledgeable. Thanks for your help."
- Eryk, in Illinois
"Thank you again!"
- Cody, in Iowa
"Lisa followed up on my esoteric question and was able to confirm that I did not inadvertently add any fees for a specific license. Thank you!"
- Michael, in Massachusetts
"Responded in a timely manner. Thank you!"
- Ginny, in Illinois
"Great job!"
- Ben, in Georgia
"Great job, thank you so much."
- Patsy, in Alabama
"Lisa took care of the issue right away. Thanks!!"
- David, in Iowa
"Thank you"
- Michelle, in Illinois
"Very Prompt with his help and responses to our requests."
- Finance, in California
"Thank you "
- Michelle, in Illinois
"Thank you, Jesus"
- Lodging, in Missouri
"great!"
- Jenny, in Alabama
"Super fast response! Thanks so much."
- Jennifer, in Alabama
"Thanks Summer, for the speedy response!"
- Denise, in California
"Summer took care of my request very efficiently."
- Trisha, in Minnesota
"Great job! He responded quickly and corrected the report that I needed to send out today."
- Amy, in Missouri
"Thank you!"
- Maritza, in Florida
"Thanks for the quick response and action! "
- Lisa, in Arizona
"Thanks. I'll look at it Monday."
- Terri, in Maryland
"Thanks for helping me! "
- Nicholas, in California
"Awesome, thank you so much for the quick response."
- Patsy, in Alabama
"Summer is always so helpful and friendly. She fixed the issue and explained what to do in the future. She is very much appreciated!"
- Debbie, in Minnesota
"Jesus was great to work with and very helpful. I want to thank him and all you guys for all your hard word!!!"
- IT, in Massachusetts
"Daniel responded quickly and helpfully, thank you!"
- Michael, in Massachusetts
"Brandon completed my request very efficiently."
- Trisha, in Minnesota
"Did exactly what was requested in a timely manner."
- Matthew, in Massachusetts
"Thank for all your help!!!!"
- IT, in Massachusetts
"Thank you so much Jesus! "
- Jennica, in Idaho
"Thank you, so much!"
- Antonio, in Massachusetts
"Thank you so much for the help today and all the help from you and your team that you have provided. We greatly appreciate everything you have done for us. "
- Seth, in New York
"Sarah is always so helpful! Even when I forget to put something in the request and she has to go back and fix something else for me, she is so patient with me! Thank you guys for all you do for us! :-) "
- Mindy, in Alabama
"Taylor is very helpful and takes time to explain the full results and corrections made to help with every issue I have discussed with him."
- Finance, in California
"Solved issue and responded quickly"
- Joel, in Pennsylvania
"Easy communication. Quick response time. Thank you!"
- Nikki, in Missouri
"Kristian was very helpful on assisting with the request. He was fast, accurate, and very detailed."
- Albert, in California
"It works now :) Thanks Reese & Nestor."
- Nancy, in Minnesota
"You made my workday a little easier. Thank you Bryan!"
- Donna, in Pennsylvania
"Brandon was very efficient with my request"
- Trisha, in Minnesota
"Thank you for the prompt response."
- Gregory, in Georgia
"Brandy was awesome. She reminded me we already have this permit type."
- Trisha, in Minnesota
"Thank you for your prompt response. I will reach out if there are any issues with the inspection template."
- Leslie, in Missouri
"Brandon swooped in like an electronic Batman to save me "
- Michael, in Ohio
"Very responsive and helpful. "
- Kyle, in Minnesota
"thanks for your help. "
- Christine, in Ohio
"Report looks great, thank you Reese!"
- Joshua, in Arizona
"KJ was very helpful!!"
- Brittney, in California
"Summer did a great job getting all my reports fixed. She was patient and did a great job as we worked through all the issues with the reports. "
- Juli, in Kansas
"Jesus completed my request very efficiently."
- Trisha, in Minnesota
"Nestor is always super helpful and does a great job."
- Sydney, in Iowa
"Summer has helped me every time with friendliness that is hard to find in the customer service industry. Much appreciated!! "
- Patti, in Florida
"Bryan is always super helpful and solved my issue quickly"
- Brittney, in California
"Summer handled this in a quick response. "
- Teresa, in Georgia
"Taylor completed my request very quickly."
- Trisha, in Minnesota
"Hi Bryan, Thank you very much for helping the customer. Very much appreciated. Have a great day! "
- Paddy, in Florida
"Brandy is the bomb-diggity. "Bomb-diggity" is a common phrase used when referring to a person/ thing as being above average. The term was more common several decades ago in the late 20th century, circa 1990's. This more modern english user today will use "slay" in substitute. Similar phrases may include referring to her support work as being "buttery as hell." Overall, we would give Brandy a solid thumbs up. "
- Michael, in Ohio
"Brandon fixed the issue and double checked that future permits would be calculated correctly. I truly appreciate his good work and efficiency! "
- Debbie, in Minnesota
"Brandon was quickly able to respond to my request and resolve the issue! Thank you for your help! Kindly, Nancy"
- Nancy, in Kansas
"Very polite and helpful even though I had a what you call "dumb question" in my opinion. :)"
- Jolene, in Minnesota
"nestor handled my report request in speedy time and accuracy."
- Allan, in Ohio
"Great Customer service as always."
- Patsy, in Alabama
"Good job & fast!"
- Richard A., in Missouri
"Great job done quickly!"
- Richard A., in Missouri
"Brandy completed my request quickly."
- Trisha, in Minnesota
"Again, fast report creation. keep up the good work!"
- Roger, in Iowa
"Great Job!"
- Kyle, in Minnesota
"Taylor did exactly what I needed and very quickly. It is so nice when people are nice! "
- Isabelle, in California
"thank you - making me the default person is fine for now. "
- Christine, in Ohio
"Only took 6 minutes from request to completion!!"
- David, in Iowa
"Brandy completed my request very efficiently."
- Trisha, in Minnesota
"thank you - we will let you know how it works with the next sign permit application that comes in on the portal. "
- Christine, in Ohio
"Brandon was very helpful in resolving this issue. "
- Lanae, in Georgia
"Brandon is great to work with!!"
- Cynthia, in South Carolina
"Always a pleasure to work with. "
- Donna, in Massachusetts
"Perfect Job and fast! Thanks"
- Richard A., in Missouri
"Thanks so much!"
- Terri, in Maryland
"Very quick and proficient. Great service! "
- Tiffany, in Alabama
"Super fast response, and Brandon caught a typo I made in an email address. Thank you!"
- Michael, in Massachusetts
"Brandy, Thank you for your quick action. Ben"
- Ben, in Georgia
"Perfect fix! ...and quick."
- Terri, in Maryland
"Great job as always!"
- Ben, in Georgia
"Daniel was fast and efficient in resolving my issue"
- Dexter, in Ohio
"Citizenserve is very responsive and timely."
- Rosalind, in California
"Thank you for the quick response."
- Patsy, in Alabama
"Daniel helped me with a complex issue, and although it took a few communications back and forth (as I expected), he was able to fix everything as requested. Thank you!"
- Michael, in Massachusetts
"Lisa did a wonderful job and she's incredibly diligent in her craft. 10/10"
- Eryk, in Illinois
"Thanks for your quick response."
- Deborah, in Florida
"Brandy is wonderful to work with - she's fast and efficient and so dang pleasant! :)"
- Debbie, in Minnesota
"Thank you for the quick response for our customer."
- Patsy, in Alabama
"Brandon, Summer, and the rest of the tech team at CitizenServe are great. They work on my tickets almost as soon as I post one. They can decipher my non-tech language into what I need. And they are so friendly and kind. Thanks!"
- Lynn, in Ohio
"Great! Thank you"
- Latoya, in Ohio
"Thank you!"
- Michael, in Massachusetts
"Great job!! Thank-you--"
- Deborah, in Florida
"Thanks"
- Daniel, in Arizona
"We very much appreciate your continued work on this, it is extremely helpful."
- Nancy, in Massachusetts
"Thanks so much! Appreciate your assistance./Stacey"
- Stacey, in Florida
"The report is working great. Thank you."
- Rachelle, in Idaho
"AWESOME"
- Adrienne, in Ohio
"Thank you Taylor for your quick reply and remedy."
- Ginny, in Illinois
"Thank you for correcting this."
- Patsy, in Alabama
"Nestor completed my service ticket in a timely manner. He found the issue and worked on my report until it was exactly what I needed. Sharon"
- Sharon, in South Carolina
"Nestor was very attentive to my request. It was very much appreciated."
- Scott, in Illinois
"Thanks for letting me know, we are now contacting ETS about this issue"
- Amy, in Missouri
"Great service and knowledge. Thank you Reese!"
- Lisa, in Colorado
"Excellent Quick service!"
- Cindy, in Missouri
"Nestor, is awesome, always helps me to understand what I'm trying to say when I have a problem and can't quite explain but we figure it out and his response time is awesome as well."
- Adrienne, in Ohio
"Kristian was timely and efficient in his response! "
- Ryan, in Massachusetts
"Quick response as always - thank you!"
- Holly, in Florida
"Reese did great! Knows his stuff. Relly quick too."
- Paul, in California
"Lisa was very helpful. Appreciate the quick response and resolution!"
- Amanda, in Iowa
"Brandy is always amazing. Thank you!"
- Caitlyn, in Florida
"Fast and Prompt changes to my Report. I had this report built from scratch yesterday, then while using today need a basic edit. Both Lisa today and Daniel yesterday have been awesome! This is excellent service. "
- Roger, in Iowa
"I have had the pleasure of working with Brandy a few times now and she has been very helpful. Greatly to have her help each time. "
- Phyllis, in Florida
"Very fast response time and got the work done very quickly too. "
- Eryk, in Illinois
"Amazing customer service makes Citizenserve's Platform standout amongst competitors. I appreciate the speed in which Lisa addressed and closed out my request. Thank you!"
- John, in New York
"Thorough explanation of how the process would work. "
- Eryk, in Illinois
"Brandy responded quickly to my ticket and fixed it immediately. "
- Lanae, in Georgia
"Suumer did an awesome job helping me retrieve some vital information on a file and stuck through the entire process until everything was fixed. She is always patient and kind and her support is wonderful! Kindly, Nancy Yoakum City of Merriam KS"
- Nancy, in Kansas
"Very good report and fast. Needed this new report for a city council meeting. It was faster than me learning how to do Subtotals in excel !!! GOOD JOB Daniel!"
- Roger, in Iowa
"Hi Brandon, Thank you for your help again."
- Paddy, in Florida
"Taylor created not just 1 - but 4 custom single item metrics for me! Thanks so much!"
- Mindy, in Alabama
"Summer and the rest of the crew have always given SUPERB service."
- Sally, in Alabama
"Hi Lucas, Many Many Thanks for all your help. You make it very easy for the finance department to do their job. Best Regards, Paddy"
- Paddy, in Florida
"Thanks again!"
- John, in Missouri
"Taylor was very helpful and was able to complete the changes exactly as we requested after researching how Baldwin County did it."
- Eden, in Alabama
"Quick and fast. Done right the first time!"
- Roger, in Iowa
"Brandy is a rock star...she always takes care of my issues and she's so kind about it! Lovely to deal with every time I call :-)"
- Lisa, in Massachusetts
"Thanks Summer!"
- John, in Missouri
"Always does a great job!"
- Donna, in Massachusetts
"Although my request was not urgent, I was in the middle of using the information that formed the basis of my request, and Lucas responded extremely quickly and resolved my issue so effectively I did not have to abandon the task. Thank you!"
- Michael, in Massachusetts
"Summer was prompt and very informative! "
- Michelle, in Florida
"Thank you for your help (Thumbs Up)"
- Twila, in Ohio
"Quick response and helped me figure out a resolution to the issue. Thank you!"
- Michael, in Massachusetts
"Kristian followed the instructions on how I needed things and implemented them exactly when I needed them. He is an great asset to your company. "
- Sharon, in South Carolina
"Awesome, thank you."
- Steven, in Idaho
"Brandon was very responsive and addressed all my concerns in a timely manner! "
- Michelle, in Florida
"Very quick to respond and efficient! "
- Tiffany, in Alabama
"Thanks again for the fast fix!"
- Terri, in Maryland
"Lisa always does a wonderful job investigating problems and providing clear, concise answers and this was no exception. I appreciate her good communication skills and timeliness. Kindly, Nancy Yoakum City of Merriam KS"
- Nancy, in Kansas
"As always, Daniel is great to work with. Full explanation and options on how to move forward. Great customer service."
- Izzy, in Illinois
"Thank you for your help. Problem seems to be resolve."
- Elliot, in Massachusetts
"Great service. Very quick turnaround"
- Steve, in Florida
"Kristian is always so helpful and very fast at completing requests. "
- Monica, in Utah
"sorry for late response thank you very much "
- Roderick, in California
"fast to to the point - good job"
- Roger, in Iowa
"Taylor did a great job"
- Eryk, in Illinois
"Very quick response. Thank you!"
- Amanda, in Iowa
"Awesome as usual."
- Terri, in Maryland
"Outstanding service!! I very much a appreciate the call from Brandy to help me learn about this new tool you have created. (Combining contacts) It will certainly help us with renewals going forward"
- Amy, in Missouri
"Appreciate the time Summer put in to get the new applications up and running!"
- Sandra, in Georgia
"Thank you Brandy!"
- Mary, in Kansas
"Created the exact custom report I was asking for in a very timely manner. Very happy with the quality of work."
- Matthew, in Massachusetts
"Summer is always super helpful"
- Matthew, in Massachusetts
"Summer took time with me on a teams meeting to see exactly what the problem was and resolved it on the meeting."
- Jason, in Georgia
"Lightning fast and always so thorough! "
- Amy, in Florida
"Awesome response and follow up Summer! "
- Paula, in Arizona
"Taylor did great, he did it quickly too, a great bonus!!!!"
- Martin, in Idaho
"Epic!"
- Steven, in Idaho
"Very helpful and completed tasks in a timely manner"
- Joel, in Pennsylvania
"She did great, I am quite pleased with the report that was created. It will help us a lot! "
- Isabelle, in California
"Kristian completed what I asked of him in a timely fashion. "
- Joel, in Pennsylvania
"I no sooner hit enter the issue was taken care of thanks for the quick service"
- Michael, in Massachusetts
"Thank you Reese!"
- Joshua, in Arizona
"Thank you very much!!!"
- Carmen, in Massachusetts
"Thank you Brandy!"
- Barbara, in Missouri
"Sorry, I was out sick. The new section works well. Thanks."
- Ardele, in Washington
"Lucas did a great job testing and handling a new feature we implemented to our licenses. Great work!"
- Eryk, in Illinois
"Summer quickly helped me resolve this issue, thank you!"
- Michael, in Massachusetts
"Very prompt! Thank you for the assistance. "
- Kyle, in Minnesota
"Brandy completed this ticket quickly and efficiently! Thank you! "
- Lanae, in Georgia
"Quick response. Great explanation!"
- Donna, in Massachusetts
"Perfect, she made the changes i needed and in a timely manner and with great patience. "
- Stacey, in Arizona
"Quick fix. Thanks."
- Terri, in Maryland
"Always very helpful!"
- Ryan, in New York
"Always quick and thorough."
- Amy, in Florida
"WORKING WITH SUMMER HAS BEEN GREAT, SHE HAS HELP & RESOLVING OUR CONCERNS. WE GREATLY APPRECIATE HER PROFESSIONALISM, KNOWLEDGE, & ASSISTANCE. THANK YOU, SUMMER, FOR ALL YOUR GREAT WORK!!!!"
- Gladys, in Florida
"Great work"
- Michele, in South Carolina
"As always, Taylor was quick to respond and resolve my request. Thank you!"
- Michael, in Massachusetts
"Thanks to Taylor for getting this report together so quickly. It is immensely helpful!"
- Denise, in California
"Thank you for helping with this - I feel these tools will be incredibly useful going forward!"
- Eden, in Alabama
"Thank you for your quick response. "
- Brenda, in Missouri
"I appreciate the quick response and he did a great job!"
- Amy, in Missouri
"Amazingly FAST and done to perfection! THANK YOU!!!"
- Debbie, in Minnesota
"Brandon handled my request very efficiently."
- Trisha, in Minnesota
"Very quick and helpful."
- Gina, in Alabama
"Bryan was fast and responsive."
- Finance, in California
"I always appreciate how quick you all are to answer! It's so wonderful!"
- Jolene, in Minnesota
"Summer shines bright again! Much appreciated. "
- Steven, in Idaho
"Always a thumbs up when dealing with Summer. She understands the request, assesses the issue and solves the problem. "
- Planning, in California
"Kristian really did assist me with getting what was needed in order to access Citizen Serve correctly. I appreciate the patience that was given in helping me. Thank you."
- Tracey, in California
"Very helpful !!!"
- Donna, in Massachusetts
"Hi Lucas, Thank you again for your time and help. Very much appreciated."
- Paddy, in Florida
"Brian, will you please contact me asap. I'm having another login issue. Thank you+F1002"
- Anthony, in Massachusetts
"thank you. "
- Christine, in Ohio
"Summer is always kind, responsive and works to resolve all support tickets. If I could choose her as my permanent point of contact, I would!"
- CH, in North Carolina
"Summer fixed our issue quickly and efficiently! "
- Jamie, in Alabama
"Hi Summer, Thank you for your help. I'm always happy with you and the rest of your team. Great Job!!"
- Paddy, in Florida
"thank you - for the quick response. "
- Christine, in Ohio
"Hi Summer, Thank you for letting me know. I was able to add the review."
- Paddy, in Florida
"Brandy was very prompt in resolving our issue and the timeliness was greatly appreciated!!"
- Dana, in South Carolina
"Summer was awesome in figuring out why the applicant couldn't get into CS and his application."
- Trisha, in Minnesota
"He was very kind and patient with me."
- Cheryl, in Colorado
"Very helpful, responded in a timely manner, all issues were solved"
- Joel, in Pennsylvania
"Thank you for the prompt diagnosis and correction of the problem!"
- Mindy, in Alabama
"Great and fast customer service!"
- Kendra, in Arizona
"Thank you again! "
- Ruth, in Florida
"Prompt attention to what we needed. Thank you!"
- Michele, in South Carolina
"Awesome... just awesome."
- Steven, in Idaho
"Exceptional, that's just what it is.."
- Steven, in Idaho
"thank you. "
- Christine, in Ohio
"Taylor did a great job and was very speedy. Thanks"
- Eryk, in Illinois
"Brandy responded quickly and effectively to this request for a form update, and it has already been successfully used for its designed purpose by an applicant! Thank you!"
- Michael, in Massachusetts
"I am most appreciative of Brandy fixing the problem I had with the email template to send emails. I would not have been able to correctly send these emails with out her asssistance and by making the "whole route" email template ACTIVE again, she remedied the problem. Thanks again, Brandy!!"
- Mariza, in Missouri
"Daniel did exactly as I asked & did it really quickly, then he repeated the changes onto a second report for me. Very pleased with his help!"
- Eden, in Alabama
"Thanks for doing both CO's"
- MetroWest, in Minnesota
"Awesome job. Completed in lightning speed."
- Maryjoy, in Pennsylvania
"Brandon was very helpful with my request."
- Trisha, in Minnesota
"Super quick responce and correction time! Thank you Summer! "
- Shelby , in Idaho
"Ryan did a great job explaining what happened and he was very quick to respond."
- Eryk, in Illinois
"If your company has an "above & beyond" award, then Sarah really deserves it on this one. She was beyond fantastic to work with as I entered my first license renewal season in the Citizenserve program. Many things came up that needed to be changed, fixed or added. She was patient and answered all my questions and solved all the problems. Thank you just isn't enough to say to her. "
- Barbara, in Missouri
"Brandy has helped me on more than one occasion and is always so kind and helpful. She shows great grace when I have issue that are a Nancy problem, not a Citizenserve problem. THANK YOU!!!"
- Nancy, in Kansas
"Thank you! Perfect!"
- Mary, in Kansas
"Great job! I appreciate the quick response"
- Amy, in Missouri
"Summer is super fast and efficient - very much appreciated!!"
- Debbie, in Minnesota
"thank you "
- Christine, in Ohio
"My request was handled very quickly and efficiently. Great work , as always!"
- Brittney, in South Dakota
"Brandy made my change requested very quickly."
- Trisha, in Minnesota
"Wow! Great job Brandy. I wish everyone was that efficient and timely. Thank you."
- Steve, in Massachusetts
"Good Job!"
- Jeffrey, in California
"Nestor was very helpful today. thank you so much "
- Julie, in Missouri
"Great job is solving our issue and noticing the duplicate request."
- Terri, in Maryland
"Summer was very helpful in explaining how to go about fixing an issue I was having"
- Matthew, in Massachusetts
"Brandy is always helpful!"
- Jean, in Minnesota
"Quick response."
- Ben, in Georgia
"Great Job"
- Paul, in California
"Summer was fast, quick and accurate response! Thank you Summer"
- Patricia, in Arizona
"Bryan completed my request very quickly."
- Trisha, in Minnesota
"Great turn around time. Very Helpful"
- Kyle, in Minnesota
"This is the second permit letter that Brandy has helped turn a document that wasn't all that professional looking into a really professional looking document that we can be proud of. She is a great asset and I'm really happy that she was assigned to help with these documents."
- Irene, in Arizona
"KJ did an awesome job with all the details, back and forth with changes and revisions on this large request."
- Trisha, in Minnesota
"Summer was very quick and addressed my request properly"
- Brittney, in California
"Summer as always was helpful and very fast!!"
- Amanda, in Georgia
"Kristian was very helpful. He responded online very quickly to my urgent request for assistance. He even took the time to call which helped me to resolve my issue more quickly and efficiently. I greatly appreciated the professionalism and timely responses. "
- Pamela, in Arizona
"Brandon fixed my issue very quickly."
- Trisha, in Minnesota
"I have a permit letter that I have been working on to make it look better and more readable. Brandy took my changes and added her own ideas that were absolutely fantastic. We now have a very professional looking letter. Brandy was an awesome help and I will be delighted to have her working on any future changes/new projects."
- Irene, in Arizona
"Lucas always does a great job communicating and problem solving in a timely manner and today was no exception! Thank you kindly, Nancy"
- Nancy, in Kansas
"Thanks Reese!"
- Jody, in Arizona
"Super fast and exactly what I asked for."
- Brad, in Alabama
"Great work and fast turnaround. Thank you, "
- Ryan, in Iowa
"Active Boiler Installers needs a little more work. The elevator one does not appear to be working now. This is where the public goes for information."
- Ben, in Georgia
"Lisa made the changes on the inspection *exactly* how I needed it done - perfect!! Very much appreciated."
- Debbie, in Minnesota
"KJ completed my request very efficiently."
- Trisha, in Minnesota
"Reese, when I got in this morning, I saw that it was still on my system. So Here is the Thank you again for fixing the License Receipt template. Signing off."
- Joe, in Illinois
"Nice job fixing that receipt. Thank again."
- Joe, in Illinois
"Thank you for a quick response."
- Patsy, in Alabama
"Summer did great! Responded quickly and went the extra mile making things look clean. Very happy. "
- Isabelle, in California
"He did exactly what I asked & was quite quick. Very helpful."
- Eden, in Alabama
"Fast with ease of understanding. Thanks"
- Kimberly, in Florida
"Thank you Brandy for your hard work on getting the city's new letterhead design on our form letters!"
- Bryan, in Kansas
"Lisa did a wonderful job creating this report for us. She had to recreate it as it was not correct the first time, and she did it very fast and very accurate. I am always very pleased with the work she does. 5/5 stars. Thanks Lisa"
- Eryk, in Illinois
"thank you. "
- Christine, in Ohio
"Brandy completely my request very quickly."
- Trisha, in Minnesota
"Great service!"
- Pascual, in Massachusetts
" Brandon responded to my request immediately and since I process the Business Licenses, this task was time sensitive. I appreciate all of the support staff because they all respond in a timely manner!!! Everyone does a great job! Thank you, Marian Kane"
- Marian, in California
"Thanks to Kristian for his patience in my support request. I had to make several changes and he accomplished them very quickly."
- Kent, in South Carolina
"Helpful and fast, as always! Thanks Summer!"
- Sydney, in Iowa
"Bryan was extremely helpful and took care of my issue in a timely manner. "
- Monica, in Utah
"Quick and responsive. Thank you!"
- Kyle, in Minnesota
"Nestor was responsive, and when something didn't work, he kept working on our request until it was all corrected."
- Izzy, in Illinois
"Appreciate you looking into this"
- Amy, in Missouri
"Super polite, helpful, and had the request completed very quickly!"
- Sydney, in Iowa
"I appreciate the quick response to this request as we just opened the renewal portal and realized not everything had been updated."
- Amy, in Missouri
"Bryan was great and very fast as usual for the Citizen serve team! thank you"
- Amanda, in Georgia
"Brandy did a great job with my request!"
- Trisha, in Minnesota
"Brandon handled my request very efficiently."
- Trisha, in Minnesota
"Kristian did a great job with my request."
- Trisha, in Minnesota
"Very helpful with a priority report creation request."
- Matthew, in Massachusetts
"Brandy was very efficient with my request."
- Trisha, in Minnesota
"Quick response"
- Amy, in Missouri
"Super Helpful!!"
- Bailey, in Alabama
"Daniel is always efficient and great to work with!"
- Jean, in Minnesota
"Great tech support! Super fast response. Thank you!!"
- Brad, in Alabama
"Kristian went above and beyond on helping me with this ticket. Resolved the issue and everything is back on track! Thanks Kristian!! :)"
- Debbie, in Minnesota
"Brandon completed my request quickly."
- Trisha, in Minnesota
"Hi Brandon, Thank you for your time and hard work very much appreciated. Always great to work with you. Many thanks, Paddy"
- Paddy, in Florida
"Thank you Brandon! Things are working and moving faster."
- Mary, in Kansas
"Summer was very helpful and took care of my request quickly. Great customer service! "
- Sarah, in Pennsylvania
"Brandy did a great job on a longer-term project. Looks good so far, thank you!"
- Michael, in Massachusetts
"Quick response, helpful explanation, thank you!"
- Michael, in Massachusetts
"As always, Summer was a huge help. "
- Michele, in South Carolina
"Summer completed my request very efficiently."
- Trisha, in Minnesota
"Brandy, this "fix" goes above and beyond anything I was looking for! I truly appreciate your assistance! I will be alerting the other staff of this new tool. Thank you for the clever response, as well as the extremely fast turnaround (CitizenServe is fast all the time, it blows my mind!) :) "
- Cindy, in Alaska
"Summer was super responsive and successfully resolved my request. Thank you!"
- Michael, in Massachusetts
"Thank you for the consistently amazing customer support!"
- Judy, in California
"Daniel was awesome! He created my report exactly as I needed it and he even took the time to explain to me how the report worked in case I need to make updates to it in the future. Thanks so much for all your help! :-)"
- Mindy, in Alabama
"Taylor was awesome helping me figure out why/how something was working, where and helping me decide to keep it active or not."
- Trisha, in Minnesota
"Brandon is always very helpful!!"
- Layla, in Alabama
"super helpful"
- Alison, in Florida
"Fantastic! Sarah helped me out a ton - the project will save time for other pursuits. Thank you!"
- Mary, in Kansas
"Thanks for the research on the Authorize.net change."
- Joe, in Illinois
"Accurate and prompt!! Thanks as always...."
- Roger, in Iowa
"Always fast and efficient in helping me with my questions. Thank you!"
- Carol, in Alabama
"A real wizard! Thank you for the quick response."
- Amy, in Florida
"Great Customer Service. Addressed all my concerns efficiently and showed great knowledge by understanding what I was asking for assistance in achieving, very impressed. "
- Kyle, in Minnesota
"Summer went above and beyond to help me out on this ticket. I truly appreciate her good work and expertise. :)"
- Debbie, in Minnesota
"thank you Taylor :)"
- Emi, in California
"Brandon completed my request very quickly."
- Trisha, in Minnesota
"Thank you Taylor!"
- Lisa, in Colorado
"thanks!"
- Kim, in Georgia
"KJ called to offer a quick solution to get us back up and running yesterday. Our whole team appreciated it!"
- Megan, in Texas
"She responded to my request quickly!"
- Kae, in Colorado
"As always, Summer provided fast efficient service. Thank you. "
- Michele, in South Carolina
"Thank you for the fast response and for fixing the issue. "
- Michelle, in Illinois
"Hi Summer, Thank you for your time and help as always, I very much appreciate you. Regards Paddy."
- Paddy, in Florida
"Kristian started on this request but Nestor soon took over. Nestor deserves 10 gold stars for this one!!! He was so patient with me going back and forth tweaking and re-tweaking the email template. I really appreciate all his help! :-)"
- Mindy, in Alabama
"In my experience, this person epitomizes excellent customer service. Thank you Syama!"
- Judy, in California
"She did great and fast!"
- Elizabeth, in Arkansas
"Thank you for your help!"
- Paddy, in Florida
"Very quick to respond and an absolute pleasure when I see his name because I know he will take care of my issue right away."
- Patti, in Florida
"Responsive to concerns and quick remedy. Thank you. "
- Charlie, in Alaska
"Really needed a quick turnaround on this and Nestor delivered, thank you!"
- Michael, in Massachusetts
"Super helpful and fixed the problem I caused exactly as I requested it promptly. Even called to explain how it was going to be fixed, which I appreciated."
- Matthew, in Massachusetts
"Always cheery always pleasant to work/ communicate with. "
- Haily, in West Grand Bahamas
"Summer handled my request very efficiently."
- Trisha, in Minnesota
"Thanks for your help!"
- Amy, in Missouri
"Quick response!! Perfection first time out!!"
- Donna, in Massachusetts
"Summer did a great job of adding the items I needed in this request."
- Trisha, in Minnesota
"Brandon was very quick with my issue."
- Trisha, in Minnesota
"Thank you for time and help with update. Have a great day.."
- Paddy, in Florida
"Thank you Taylor! Your customer service skills are top-notch, always making every interaction smooth and enjoyable. Your commitment to going the extra mile is very appreciated! Thank you!"
- Judy, in California
"I appreciate the quick response regarding this support ticket."
- Garrick, in Arizona
"Thanks for the help"
- Roger, in Iowa
"Handled VERY quickly and Kristian double checked before changes were made. Thank you again! "
- Isabelle, in California
"Thanks Brandy!"
- Eric, in Arizona
"Thank you so much for always the quick results."
- Patsy, in Alabama
"Timely, friendly and thorough!"
- Patrick, in Iowa
"Thank you for your very prompt response to my request!"
- Judy, in California
"Thank you so much for the quick response in solving the problem."
- Patsy, in Alabama
"Quick and so helpful!! "
- Bailey, in Alabama
"Brandon did a great job resolving my request in a timely manner. Thank you! Nancy"
- Nancy, in Kansas
"Brandon fixed my issue quickly."
- Trisha, in Minnesota
"Brandon fixed my issue quickly."
- Trisha, in Minnesota
"The response said my request was completed; - however, I do not see the link I requested. I requested at way to close the permit when I do the final inspection without changing screens. Please call me discuss. Leo"
- Leo, in Illinois
"very prompt and polite responses."
- Lisa, in Colorado
"Sarah had our request completed within a matter of minutes! Very nice and professional. Thank you!"
- Jamie, in Alabama
"Summer was very prompt with responses. She was very helpful and very professional. Thank you."
- Gregory, in Georgia
"Great job!!! "
- Charlie, in Georgia
"Brandy did a wonderful job and got the work complete."
- Eryk, in Illinois
"Reese was very helpful. He quickly modified the report I needed. Thank you!"
- Wanda, in New York
"fast and thorough"
- Katie, in Minnesota
"Summer always does a great job handling my support requests. Thank you Summer!"
- Planning, in California
"Brandy's willingness to always go above and beyond (setting up a Teams meeting so we can share screens for maximum project clarity) and follow through is always so helpful and appreciated. "
- Amy, in Florida
"Summer was fantastic, as always!"
- Sydney, in Iowa
"thanks Reese"
- Cynthia, in South Carolina
"thanks to Reese and Nestor!!"
- Cynthia, in South Carolina
"Lisa's guidance was so helpful in assisting us in an effort to effectively and efficiently address an ongoing issue on our end to provide better service to our stakeholders. Thank you for the guidance, Lisa, and I look forward to implementing this new procdeure."
- Amy, in Florida
"Thank you Reese for meeting with us to discuss the needed modifications to our process. Your ability to understand all of our criteria and required changes is appreciated. Thank you. "
- Judy, in California
"Summer did a fantastic job helping out today. My questions were answered in a timely manner and I am very pleased with the result. Thank you for such a great support network. "
- Seth, in New York
"Bryan is always very helpful! Thank you Bryan!! :)"
- Michelle, in Ohio
"Kristian was very prompt in starting and completing my request. He was kind and very professional. He did a great job!"
- Monica, in Utah
"Very quick response and set up a report exactly how we needed it!"
- Amanda, in Missouri
"Summer confirmed a solution. Thank you!"
- Mary, in Kansas
"Bryan was efficient and quick with a positive approach. Thank you!"
- Brittney, in South Dakota
"Thanks for the help"
- Jeff, in Iowa
"Brandy is the best! She's always friendly and helpful. "
- Megan, in Texas
"Once again I am extremely grateful for Taylor's help and the quick turnaround, as I needed to issue a license quickly for a restaurant owner so they could continue their relationship with a beverage vendor. Thank you so much!"
- Michael, in Massachusetts
"Thank you for the help!! Nice job!! Have a good day!! !!!!!!"
- Joe, in Illinois
"Prompt attention to the request. Summer did wonderful. Thank you!"
- Michele, in South Carolina
"thank you for the super fast response!"
- Chad, in Idaho
"She was efficient and friendly! Just what anyone would want."
- Shirley, in Florida
"This isn't the first time Brandy has helped me. She always goes above and beyond and makes sure all my needs/wants/requests are met! Thumbs up for sure! :)"
- Paige, in Ohio
"April 19, 2024 To Whom This May Concern, I am writing to express my sincere appreciation for the exceptional service provided by Brandy Bert at your establishment. It is with great pleasure that I share my experience with Brandy, who consistently goes above and beyond in her role. Brandy's efficiency is truly commendable. Not only is she fast in her work, but her accuracy is unparalleled. Every time I have interacted with her, sha has demonstrated a remarkable ability to understand my requests promptly and deliver results that exceed my expectations. Her dedication to ensuring customer satisfaction is evident in every interaction I've had with her. Beyond her professional competence, Brandy's kindness shines through in all her interactions. It's refreshing to encounter someone who not only excels in their duties but also genuinely cares about the people they serve. Brandy is a true asset to your team; - I believe she exemplifies the values of excellent service and professionalism that Citizenserve strives to uphold. Please extend my heartfelt gratitude to Brandy for her consistently providing outstanding service, I look forward to continuing to benefit from her exemplary assistance in the future. Thank you, Diana"
- Diana, in Ohio
"Lisa handled my request very efficiently."
- Trisha, in Minnesota
"Brandon is always great getting what we need done!!"
- Cynthia, in South Carolina
"Daniel is great! Very responsive and takes immediate action to address any issues."
- Izzy, in Illinois
"Brandy did fantastic! She understood what we needed and had it done within minutes. Great work. Thank you. "
- Michele, in South Carolina
"Daniel is always polite and quick to help. He does a great job on support!"
- Megan, in Texas
"Thank you very much for resolving this issue so quickly."
- Patsy, in Alabama
"Thank you Sarah."
- Mary, in Kansas
"Ryan is quick and thorough in his responses to my cries for help."
- Amy, in Florida
"Quick and responsive, thank you!"
- Michael, in Massachusetts
"Bryan did a wonderful job, and was responsive with the edits we wanted created. "
- Eryk, in Illinois
"The interactions I have had with Bryan have been wonderful! Very quick to resolve issues and provide valuable feedback. "
- Dolores, in New York
"quick and good"
- Roger, in Iowa
"Quick turn around, and made adjustments as requested"
- Jeff, in Iowa
"Thank you for taking care of this request so quickly!"
- Judy, in California
"Lisa's Customer Service is amazing! So quick and she easily understands my unique requests!"
- Judy, in California
"Thank you for taking care of this request so quickly!"
- Judy, in California
"I always appreciate the prompt attention to requests."
- Tammy, in Utah
"Brandy thank you for you all help and always willing to help. You're amazing............. Best Regards Paddy"
- Paddy, in Florida
"She recognized the issue and forwarded it the appropriate staff."
- Joe, in New York
"Thank you for the quick fix."
- EH&S-SFM Compliance, in Florida
"Always receptive to our questions and finding solutions THANK YOU TO THE TEAM"
- Frances, in Arizona
"Summers response time and action taken was quick and accurate. Thank you Summer!!"
- Planning, in California
"Great job!"
- Ben, in Georgia
"Great job!"
- Ben, in Georgia
"Summer is always quick and thorough in her response to and handling of requests. "
- Amy, in Florida
"Thanks Bryan, for tackling a challenging one. Greatly appreciated!"
- Barbara, in Missouri
"Kristian acted promptly on my request. Thanks to him for doing a great job."
- Tess, in Arizona
"Awesome, thank you so much."
- Patsy, in Alabama
"Brand was great a dumbing something down for me to understand...without making me feel stupid."
- Terri, in Maryland
"quick efficient service thanks"
- Amanda, in Georgia
"Thank you Summer! Have a good day."
- Cristi, in New York
"Super quick & did exactly what we wanted. Great job!"
- Eden, in Alabama
"Brandon fixed the trouble ticket issue and went above and beyond to fix any future issues by correcting the fee setup on roofing permits. Thanks Brandon - his good work and expertise are very much appreciated!"
- Debbie, in Minnesota
"Thank you so much for the quick response."
- Patsy, in Alabama
"Summer fixed the problem. Thank you."
- Mary, in Kansas
"This issue was immediately addressed and will be helpful for our department. Thank you"
- Robert, in Florida
"Speedy response time and great communication"
- Eryk, in Illinois
"Great and immediate!"
- Terri, in Maryland
"thank you for the quick response./cdr"
- Christine, in Ohio
"Daniel worked with me through several messages back and forth and found options to meet our report needs! Thank you! "
- Mindy, in Alabama
"I did NOT mean to hit the did bad, you did great and did it so fast! Thank you! "
- Isabelle, in California
"Daniel did a wonderful job and his response time is very quick. It was a pleasure working with him on this request."
- Eryk, in Illinois
"thank you for the quick response. Letter looks great."
- Dora, in Arizona
"Whenever Brandy is working on a ticket that I put in with Citizenserve' s support I know that she will listen to what I am asking. I believe she is a great asset to Citizenserve's team. Not only does she listen to what is being asked but she is quick to get the matter taken care of."
- Stephanie, in California
"Brandy always gives the best customer service, hands down!"
- Michelle, in California
"Brandy always works through our issues quickly and makes sure that we are satisfied with the results before closing requests."
- Cynthia, in Ohio
"I really appreciate supports fast responses times! It really makes things smoother all around. Thank you for all your hard work."
- Jolene, in Minnesota
"Brandon was very efficient with my request."
- Trisha, in Minnesota
"Hi Brandon, Thank you for your time and hard work. "
- Paddy, in Florida
"Thank you for help"
- Paddy, in Florida
"Ryan worked with me to complete this task. I had to work with our staff to decide how we wanted to proceed, and Ryan was able to keep the ticket open for me until I had that information. Once I contacted him again, he was able to add the item we needed. "
- Izzy, in Illinois
"I was unable to help and passed my level of expertise, Brandon stated he would reach out to help the customer. BIG HELP!!!!!!!! Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!"
- Kim, in Georgia
"Brandy is amazing! Always so helpful whenever we need help with anything. She makes sure she understands the need and requests and then she executes perfectly. We are so grateful."
- Luly, in Florida
"I am completely satisfied with the way our needs are met in a timely manner. The understanding of what I am asking and trying to get fixed is given full attention with 100% satisfaction. THANK YOU TO ALL OF THE TECH SUPPORT WE REACH OUT TO! Frances Marinez"
- Frances, in Arizona
"He was quick to get to my request."
- Brenda, in Utah
"Super-fast response! Thank you!"
- Mark, in Arizona
"Kristian was very efficient with adding my fees."
- Trisha, in Minnesota
"Lucas navigated my request patiently, professionally and in a timely manner. "
- Ginny, in Illinois
"Taylor navigated my request patiently, professionally and in a timely manner. "
- Ginny, in Illinois
"Nestor navigated my request patiently, professionally and in a timely manner. "
- Ginny, in Illinois
"Thanks "
- Kim, in Georgia
"Bryan responded quickly and offered to call someone who was having trouble with the portal. I appreciate his help. "
- Jenn, in Iowa
"Summer always handles our requests in a super timely manner and the changes she makes are exactly what we are looking for! Summer rocks!"
- Jenn, in Iowa
"Thank you for your help."
- Patsy, in Alabama
"Summer was very quick in addressing the department's request. Always professional and a pleasure to work with."
- Colleen, in Massachusetts
"Very quick response and addressed the issue right away! Thank you. "
- Laura, in Ohio
"Thank you for completing this so quickly."
- Patsy, in Alabama
"Lisa did a great job creating this invoice for me with lots of pieces to it."
- Trisha, in Minnesota
"Extremely kind and gracious. Summer was responsive and got the job done."
- Eryk, in Illinois
"Thank you, this is a huge help!"
- Michael, in Massachusetts
"Very fast response on this ticket. Thank you very much!"
- Megan, in Texas
"Thank You."
- Rick, in Florida
"Summer is always helpful and responsive, thank you!"
- Michael, in Massachusetts
"Thank you for the fast customer service to an urgent matter!"
- Stephanie, in California
"Hi Brandon, thank you for working with me to get the new subtype set up. I really do appreciate you and your time. Thank you for your hard work."
- Paddy, in Florida
"Fast response, provided clear instructions for how to handle this in the future. Thank you!"
- Michael, in Massachusetts
"Thank you for time and help as always. Have a great day!"
- Paddy, in Florida
"Quick response, got the document replaced perfectly, thank you! "
- Michael, in Massachusetts
"Great experience, very helpful!"
- Liliana, in Massachusetts
"Exactly what we needed and very quickly. thanks!"
- Terri, in Maryland
"Thanks for getting that resolved."
- Joe, in Illinois
"KJ responded in a timely manner and addressed my request "
- Brittney, in California
"There are few times in my career where I have encountered someone as skilled, friendly, and helpful as Taylor. To say that Taylor went above and beyond would be a gross understatement: for the past three months we have met weekly so he could not only introduce me to the platform, but also help me work through a major license revision project. Through these meetings, my knowledge of Citizenserve has grown exponentially, such that I am now becoming a resource for my colleagues. Taylor's assistance also reshaped my view of the platform, which started as somewhat apprehensive of the interface, and has really grown into an appreciation of the available (and in some instances underutilized) features. Thank you so much!"
- Michael, in Massachusetts
"Nestor rebounded from the initial response, appreciate the help!"
- Michael, in Massachusetts
"Lisa was great! She provided prompt responses on a matter that was not High Priority."
- Yasmin, in Arizona
"Super fast, exactly what I was looking for, thank you!"
- Michael, in Massachusetts
"Thank you for the prompt processing of my request."
- Judy, in California
"Brandy fixed the fee issue with perfection! She is always super friendly and so great to work with! Thanks Brandy!"
- Debbie, in Minnesota
"The draft may still need some tweaks, but the first effort out of the gate exceeded my expectations."
- Mike, in Missouri
"Summer is always very helpful and gives me exactly what I need. The entire support staff is extremely helpful. "
- Sharon, in South Carolina
"Ryan is always very helpful. I am always grateful for his assistance. "
- Cherie, in Ohio
"Very quick change! Brandy is always quick to fix us!"
- Terri, in Maryland
"Summer is always quick and helpful! Thank you!"
- Michael, in Massachusetts
"Reese is very knowledgeable and helped me evade a mistake. "
- Eryk, in Illinois
"Very responsive !"
- Joe, in New York
"worked hard to figure what i needed and he got it done!"
- Stacey, in Arizona
"Thanks for resolving this for us asap. :)"
- Catherine, in California
"Super fast! Thanks!!"
- David, in Iowa
"Just GOOD JOB, and thanks for the promptness..."
- Roger, in Iowa
"Summer was amazing. We had a huge project of updating all of our fees and had a ton of changes. She was so responsive and kept me updated as she was working on our updates. I can't begin to explain how happy I am with how smoothly this huge project went with Summer in charge of it. "
- Michelle, in Missouri
"Nestor rocks, got me some last minute metrics I asked for real quick. "
- Ryan, in New York
"Kristian was very efficient with my issue."
- Trisha, in Minnesota
"Super fast as always."
- Claudia, in California
"Great job Reese!"
- Lisa, in Colorado
"Bryan is helpful! Thanks for all your hard work."
- Megan, in Texas
"Thank you for your help."
- Patsy, in Alabama
"Thank you for such a quick response."
- Patsy, in Alabama
"Summer did a great job and was quick to fix and respond."
- Eryk, in Illinois
"Summer responded very quickly to my request and was able to complete it for us in a quick turn around."
- Glenn, in Florida
"Summer completed my request very efficiently!"
- Trisha, in Minnesota
"He completed my request very efficiently!"
- Trisha, in Minnesota
"Nice, complete and fast .... as always... keep up the good work. "
- Roger, in Iowa
"Bryan was very speedy and got it done in record time."
- Eryk, in Illinois
"Thank you!"
- Melissa, in Alabama
"Brandon was very thorough and kept checking back to ensure it is was exactly the way I wanted it. awesome job. "
- Dawn, in Ohio
"fast and amazing as always"
- Dawn, in Ohio
"Taylor is great! "
- Ryan, in New York
"Thank you for the fast response. Thank you for helping with my issue."
- Michelle, in Illinois
"Kristian took care of this in less than 5 minutes. Thanks for the great customer support!!"
- Jimmy, in Georgia
"Super fast response. Kristian is always a great help!"
- Mark, in Arizona
"I have worked with Daniel for several years, always kind and goes the extra mile to help. Thank you, Daniel! "
- LeeAnn, in Florida
"Brandon was very helpful and did a great job setting us up on the portal"
- Eryk, in Illinois
"Brandon did a fantastic job. "
- Eryk, in Illinois
"Brandy resolved the issue quickly. "
- Eric, in Florida
"Nice job and great response. Report looks good. Thanks."
- Joe, in Illinois
"Thank you for the quick response "
- Ryan, in Missouri
"Nice job. Thanks"
- Joe, in Illinois
"Great team!"
- Mark, in Ohio
"5 thumbs up Thank you so much for helping me "
- Dawna, in Georgia
"Great service as always!"
- Trisha, in Minnesota
"Shes always a professional and a great help!"
- Mark, in Ohio
"quick and efficient"
- Natalie, in Minnesota
"Thank you!"
- Mary, in Kansas
"Great job in solving a financial issue for us in a timely manner."
- Terri, in Maryland
"Resolved my request quickly."
- Trisha, in Minnesota
"he is so helpful, great communication. "
- Dawn, in Ohio
"clear and complete.."
- Roger, in Iowa
"So fast and helpful"
- Dawn, in Ohio
"great job"
- Dawna, in Georgia
"Citizenserve has the most amazing customer support, especially Syama. There are times when I need something urgently done, and I really appreciate all that he does to help me help our City staff with their work projects!"
- Judy, in California
"3 thumbs up..... thank you "
- Dawna, in Georgia
"Summer was very helpful and completed the request completely. "
- Patrick, in California
"Taylor clearly explained how our new email templates work. Thanks Taylor!"
- Eric, in Florida
"Summer Did great! Great resource for getting this accomplished fast. "
- Cody, in Missouri
"She fixed my issue in minutes."
- Trisha, in Minnesota
"Summer is always super responsive and great help to us at the City of Revere!"
- Nick, in Massachusetts
"great job"
- Dawna, in Georgia
"Kristian is always helpful and quick to assist in completing the request."
- Mark, in Arizona
"Awesome job, I appreciate the quick turnaround!"
- Patsy, in Alabama
"thank you very much for your help "
- Dawna, in Georgia
"Thank you for the very quick response to my questions."
- Judy, in California
"As always, took care of the issue right away. Responded immediately."
- Amanda, in Missouri
"Super fast! Thanks Summer!"
- Mark, in Arizona
"Thanks for your help "
- Dawna, in Georgia
"Very informative and explained to me so that i could get a better understanding of the system. Thanks again "
- Dawna, in Georgia
"Daniel worked through the issues we needed to be corrected and communicated effectively. Thanks Daniel."
- Eric, in Florida
"Summer did a wonderful job explaining our issues to me and finding a quick solution. "
- Brenna, in Missouri
"Even though it wasn't the answer I was hoping for, Daniel explained to me in a very professional way the reason why something could not be done. Thank you for excellent customer service! :-)"
- Mindy, in Alabama
"Thank you for the addition to the dockets reports."
- Joe, in Illinois
"Thank you so much, for reaching out and helping our customer, we appreciate it so much. "
- Patsy, in Alabama
"Thank you for setting up the new associate."
- Joe, in Illinois
"THANK YOU FOR ADDRESSING THIS MATTER SO QUICKLY."
- Patsy, in Alabama
"Thank you Sarah!"
- Mary, in Kansas
"Thank you for the quick response."
- Patsy, in Alabama
"Great work & quick!! Thanks"
- Kelly, in Iowa
"Kristian is always so helpful!"
- Tre'jon, in Georgia
"KJ was very quick with responding to my ticket and addressing my issue"
- Brittney, in California
"Sarah responded to my initial request quickly and efficiently, and then was patient while I tweaked the new report until I got the results I was expecting."
- Eden, in Alabama
"Brandy, you rock! You literally just took hours off closeouts with this form. Our inspectors use software called Mobile-Eyes and we here in the zoning office don't care for it, and got the green light to issue the certificates from our software - CitizenServe!! Woo! Hoo!! thank you so very much. The turn-around time was amazing. Keep up the good work, thank you, thank you!!!"
- Janet, in Vermont
"thanks - appreciate the help "
- Christine, in Ohio
"Excellent, prompt response!"
- Lisa, in Colorado
"And thank you Syama!!!"
- Bryan, in Kansas
"very helpful in setting up the route to automatically assign when permit comes in. Thank you. "
- Christine, in Ohio
"thank you very much"
- Dawna, in Georgia
"Bryan does a great job at getting the job done quickly - its very much appreciated!!"
- Debbie, in Minnesota
"Bryan is always very helpful and had a quick response to my support ticket"
- Brittney, in California
"Looks just like want I wanted... Great job as always! Keep up the good work."
- Roger, in Iowa
"Everyone did great! Thank you!"
- Mary, in Kansas
"Hopefully v2 will be in - in the beginning of June. Our Rental License renewal will run mid June. Thanks for your help."
- Joe, in Illinois
"Love working with Brandy! She's always incredibly helpful and pleasant. I know the job will get taken care of correctly when she works on my tickets. Super grateful for her! Thanks Brandy!! "
- Debbie, in Minnesota
"Summer is ALWAYS super pleasant to work with - so grateful for her!! :)"
- Debbie, in Minnesota
"Reese took my need and suggestions for a report and made it work even better than I had hoped. Just the results I needed! Thank you! "
- Mindy, in Alabama
"Brandy was a pleasure to talk to and corrected the problem in a timely manner. Thanks Again"
- Michael, in Florida
"Reese was quick and efficient. He also explained the reasoning behind what data we can pull from and why. He was very helpful, friendly and quick!"
- Jamie, in Alabama
"Speedy and efficient!"
- Cheryl, in Colorado
"Thank you very much. Nice job."
- Joe, in Illinois
"THANKS FOR THE FAST RESPONSE TURN AROUND TIME "
- Dawna, in Georgia
"Taylor did an amazing job of making a report work for us so we no longer have to do manual calculations to figure out some info. This will be super helpful for all of us! Thank you! "
- Mindy, in Alabama
"thank you - request was completed quickly and as requested. "
- Christine, in Ohio
"Thanks so much!"
- Terri, in Maryland
"Good job"
- William, in Ohio
"It was just a thought."
- Joe, in Illinois
"Summer quickly and accurately added the codes I requested. She was polite and friendly, very pleased to have worked with her!"
- Beth, in Pennsylvania
"Awesome! Thank you Kristian."
- Barbara, in Missouri
"thank you"
- Christine, in Ohio
"Most excellent he did. He taught me how to navigate some administrative functions, and I appreciate that!!! Well done Kristian!!! "
- Gary, in Florida
"We are a fan of Brandy. She is great, and exceeds our expectation!!!!!!"
- Gary, in Florida
"Brandy is always super helpful and pleasant. She's positive and always gets the job done! Thanks Brandy! :)"
- Debbie, in Minnesota
"Great Job. Thank you so much for the quick response on this one."
- Joe, in Illinois
"Taylor found a way to make the impossible POSSIBLE! We had a problem that we were told there was no way to fix. Taylor was able to create a condition that fixed it for us! Thank you so much! :-)"
- Mindy, in Alabama
"Great Job! Thankyou so much. I love One and Done requests."
- Joe, in Illinois
"Kristian along with the rest of your team have been great to work with. Thank you"
- Mark, in Ohio
"Taylor made quick work of creating a report that will allow my colleagues and I to avoid errors in generating revenue reports. Thank you!"
- Michael, in Massachusetts
"Answered my question and follow up questions quickly and accurately. Very helpful, thank you!"
- Matthew, in Massachusetts
"Thanks, Bryan, for your always great assistance!"
- Amy, in Florida
"Bryan corrected the fee in record time! :) "
- Debbie, in Minnesota
"Citizen Serve Support Team are AWESOME, each time I ask a question whether it sounds crazy to me they understand what I need. Thank you, thank you to The Support Team"
- Adrienne, in Ohio
"Thank you Taylor! We appreciate all of your hard work and diligence with answering our questions and working to develop a solution to our request. This has been an immense help to our process and we appreciate how Taylor explained each step of the process thoroughly. Thank you!"
- Judy, in California
"Bryan is always super helpful and very quick to respond to tickets I submit"
- Brittney, in California
"Buddy understood my request and provided the report very quickly."
- Esther, in Arizona
"Awesome job!"
- Patsy, in Alabama
"Helped me quickly when needed."
- Terri, in Maryland
"Lucas was quick to respond and efficient!!!!!!"
- Shayne, in Florida
"Fastest tech in the west!"
- Terri, in Maryland
"Daniel did an awesome job updating two of my reports! Thank you! "
- Mindy, in Alabama
"He was able to set up a report that was needed in an extremely timely manner!! Very helpful and a great customer service attitude!! :) "
- Patti, in Florida
"Thanks again. Not sure If I sent this."
- Joe, in Illinois
"Thank you for the report. Nice Job."
- Joe, in Illinois
"Brandy is always very helpful and helps me to complete my support tickets 100%. Citizenserve is so lucky to have her. "
- Sharon, in South Carolina
"Good work and fast... we never know who we might get to help us when putting in request, but we always get top notch customer service."
- Roger, in Iowa
"Daniel is always very helpful with reports. The support staff at Citizenserve always goes above and beyond!"
- Megan, in Texas
"Ryan helped guide me through the process and solved our problem"
- Eryk, in Illinois
"Super fast response times, that helps to make my work life so much better. Thanks!"
- Barbara, in Missouri
"Taylor fixed our issue. Thank you Taylor!"
- Mary, in Kansas
"This was a complex request that Taylor handled with ease, extremely helpful!"
- Michael, in Massachusetts
"Brandon did good job.. it was quick and fast ... FYI: I need to find things that take more time to fix... to make him actually work for the thumbs up :)"
- Roger, in Iowa
"Fast fix"
- Emmanuel, in Pennsylvania
"Thank you for making my report changes so quickly! Citizenserve Support Staff are the BEST!"
- Judy, in California
"I'm amazed at how fast you did this - thank you!!!!"
- Kelly, in Iowa
"Nestor was great! He completed all three of my reports very quickly and efficiently. "
- Michelle, in Missouri
"Nestor was able to quickly compare 2 very extensive reports and figure out what was going on differently between the two. He got everything working great for us! Thanks Nestor! :-)"
- Mindy, in Alabama
"Awesome job!"
- Terri, in Maryland
"thanks for your help."
- Christine, in Ohio
"Great job thanks"
- Michael, in Arizona
"Lucas was awesome and came up with a great idea to assist us for the future too!"
- Terri, in Maryland
"Taylor is great! I've probably driven him a little crazy with some weird requests (sorry!) but he always gets them done quick. "
- Ryan, in New York
"Thank you, Brandon!"
- Regina Brooke, in Georgia
"Thank you for the extremely fast response! "
- Judy, in California
"Two thumbs up for Daniel! He quickly addressed my request!"
- Ricci, in Massachusetts
"Thank you for figuring out how to eliminate that issue on the report."
- Joe, in Illinois
"Great Communication"
- Eryk, in Illinois
"KJ is always very helpful he will always call me as well for any clarification"
- Brittney, in California
"Taylor is very quick with fixing our requests and very helpful when we submit requests"
- Brittney, in California
"Thank you. Much Appreciated. "
- Charlie, in Alaska
"Wonderful work, i apprciate all the help."
- Patsy, in Alabama
"Excellent communication, and super quick response. Taylor is the best!"
- Michael, in Massachusetts
"Great work and very patient, 5/5 stars "
- Eryk, in Illinois
"Summer did an amazing job!!! Professional, prompt, and knowledgeable. She definitely represents Citizenserve well."
- Norman, in Missouri
"Taylor was super quick and helpful!"
- Brittney, in California
"Thanks for the research and fix. Nice job. Claire said she just did that yesterday. I told her if she ran some large reports today, it could be the cache issue today. Thanks again."
- Joe, in Illinois
"Quick and easy!"
- Sandy, in South Carolina
"You guys a great."
- Andrei, in Ohio
"Brandy not only solved our fee schedule issues but she also taught me how to fix the issue in the individual accounts (should we come across the issue again). She really has done a wonderful job of helping us and I appreciate the quick fixes and proven support Citizenserve has for our City. I have zero regrets with choosing Citizenserve for our City's online software provider."
- Jamie, in Alabama
"Brandy did an excellent job of fixing our solution to our fee schedules quickly and efficiently! Great job!"
- Jamie, in Alabama
"Brandy did a great and quick job of solving our issues with fee structure. It is a difficult task, as I have looked at trying to it with administrative rights - ugh! She is excellent!"
- Jamie, in Alabama
"Helpful as always!!!"
- Dawn, in Ohio
"very good, complete and FAST"
- Roger, in Iowa
"Brandy's instructions on how to fix my problem were great! It was everything I needed and I have fixed what I needed to."
- Amanda, in Alabama
"Thanks for adding Ann to that process"
- Joe, in Illinois
"Kristian did a fantastic job in communicating with me with this ticket and promptly completing it."
- Mark, in Arizona
"Taylor was very quick to respond and helped complete the support request very quickly. His speedy assistance with this is greatly appreciated. "
- Mark, in Arizona
"Thanks for the help on this."
- Joe, in Illinois
"Brandy truly works to understand our needs and assists us to meet them at every turn. She is friendly, professional and works diligently to meet our needs."
- Jamie, in Alabama
"Well I hope this is all fixed now. Thanks"
- Joe, in Illinois
"Daniel, You did good, actually excellent. I sent this request in as I left my office at the end of day. Then saw a response it was done when I got home, looked at it and asked for an addition and it was done by 10:00 pm cst. This is outstanding service. We do not take this for granted.. thanks."
- Roger, in Iowa
"Very quick and got the problem fixed"
- Eryk, in Illinois
"Brandy kindly help run through a series of test to help determine why our database system was having issues, She trouble shooted, took screen shots, and spot to our IT Manager on the phone to help find a resolution to the problem. "
- Nancy, in Kansas
"Summer was impressive! Thank you "
- Mark, in Ohio
"Quick and helpful response! Much appreciated!"
- Kevin, in Kansas
"Thanks for removing the extra blank line from the code dropdown."
- Joe, in Illinois
"Thanks for the reset."
- Joe, in Illinois
"thanks"
- Joe, in Illinois
"Nice Job on creating that report. Nice response time too. Thanks again."
- Joe, in Illinois
"Taylor corrected all the ticket requests and the job was completed to perfection. Thank you!"
- Debbie, in Minnesota
"Thanks for the corrections to the Portal Liquor License Renewal. Nice job."
- Joe, in Illinois
"Thanks for fixing the ones that did not work and thanks for removing the old ones. Nice Job. I will work with Eryk to make sure all work now."
- Joe, in Illinois
"I really appreciate all the work Daniel did on this request! This feature is going to be very helpful for our customers! Thank You! :-)"
- Mindy, in Alabama
"Thanks for all your help. Hopefully someday your system will be able to make adjustments and it won't impact fees. "
- Joe, in Illinois
"Did a great job and paid attention to the details. Great work"
- Eryk, in Illinois
"Summer is always super helpful and pleasant! Thanks for always being so wonderful to work with! :) "
- Debbie, in Minnesota
"Summer was very timely with processing and completing the request. Thank you so much - really appreciate the entire CS team!!!"
- Margaret, in Colorado
"Thank you for all your great help. They should give you a raise."
- Joe, in Illinois
"Thank you Lisa for taking care of this...now searches will be more accurate for these locations. Much Appreciated!"
- Michelle, in Vermont
"Thanks for fixing Jason's signature record. "
- Joe, in Illinois
"thank you for your very quick response. we appreciate the help. "
- Christine, in Ohio
"Quick response and explained why the problem occurred."
- Eryk, in Illinois
"Thank you for taking care of my request so quickly! I appreciate the support."
- Judy, in California
"I really appreciate Brandy and Lucas working together on this! Brandy came up with some good ideas but we needed something to work just a little differently. Then Lucas picked up and made another idea work for us. Great teamwork and we appreciate you all! :-)"
- Mindy, in Alabama
"Amazing response and fix by Buddy! the previous person who answered the ticket was unable to help, but Buddy recognized the issue and the importance of getting it corrected for us as quickly as possible."
- Rachelle, in Florida
"She was quick to respond and understood my request!"
- Esther, in Arizona
"She did a great job and was very quick to respond"
- Eryk, in Illinois
"Thanks Sarah!"
- Mary, in Kansas
"Brandy did an excellent, quick job of fixing my non-issue. She is always quick and efficient!"
- Jamie, in Alabama
"She was quick to respond to my request and made the changes I requested. "
- Sabrah, in Utah
"Thanks for the quick fix! Helped remind us a feature of CS we haven't utilized much in the past."
- Tyler, in Mississippi
"Very fast response!"
- Terri, in Maryland
"Thank you for the very quick response to my request. "
- Judy, in California
"thanks - report seems to be working now. we will double check next week and submit a new request if it still needs revised. "
- Christine, in Ohio
"Summer was very kind and helpful in completing our fairly massive fee update in a very quick turnaround time. As always, it was great working with her and I look forward to doing so again in the future."
- Patrick, in California
"the report still is not working - please let us know when the report will be working, as we need to run this report and get the documents to our clients. we have tried a work around with a different report - but it is time consuming for staff. "
- Christine, in Ohio
"Thanks for the quick fix on that drop down. Nice job. Love One and Done requests."
- Joe, in Illinois
"Fast response Time "
- Eryk, in Illinois
"Thank you"
- Cody, in Missouri
"Taylor did a fantastic job creating our project for receipts "
- Eryk, in Illinois
"Very fast with response times, he did a great job getting everything done and informing me on processes"
- Eryk, in Illinois
"Thanks for a great job on building these screens and reports for PW's new permit. Nice Job."
- Joe, in Illinois
"Good job on setting up those fees for the PW Utility permit. Thanks."
- Joe, in Illinois
"Thank you "
- Agustin, in Florida
"This condition that Julie told us about in our week of training and that Lisa set up for us is going to be AMAZINGLY helpful for all of our Permit Techs and our Customers! Saves everyone tons of time! THANK YOU!!! :-)"
- Mindy, in Alabama
"Thanks for the fee response. I will go with a manual fee."
- Joe, in Illinois
"Thanks - for the report. "
- Maryjoy, in Pennsylvania
"Thank you Summer!"
- Cody, in Missouri
"Thanks for the info."
- Joe, in Illinois
"Thanks Brandon! Very quick response and completion"
- Steve, in Florida
"great job!"
- Scott, in North Carolina
"Summer kept in communication with me and I appreciated that. She took care of the changes with needed in a timely manner. Thank you"
- Patricia, in Arizona
"I was glad he updated the issue so it does not happen again but he also commented that I could update this manually. It does no good for me to update it manually. We need to be notified once the review process is complete and it did not do that. We usually don't know about these situations until we get a phone call from the customer, at which time they are not happy, wondering what is taking so long. This is what we are trying to avoid, and really need this problem to not ever happen. It needs to automatically populate so we are aware the review has been completed. "
- Tammy, in Utah
"Thank you for the consistently amazing support!"
- Judy, in California
"Thank you always for the amazing customer support!"
- Judy, in California
"Nice job. Thanks for the fix on those letters and emails."
- Joe, in Illinois
"Thank you Summer , I appreciate your help and patience. "
- David, in Arizona
"Super helpful and fixed the issue fast."
- Melissa, in Alabama
"Summer did a great job getting information pulled in to update our generated invoices for customers. Help help in greatly appreciated! Kindly, Nancy Yoakum City of Merriam KS"
- Nancy, in Kansas
"Summer was very quick in getting my request done and exactly like I asked."
- Jason, in Kansas
"Previously gave a thumbs down - it was the only box at the time that would open - sorry. Now I need assistance again - I wasn't able to update my password - and so cannot log in again...please help!"
- Colleen, in Ohio
"Thanks for all your Help. Nice Job."
- Joe, in Illinois
"Brandon did a fantastic job of answering my question. He was great and did so in a matter of minutes."
- Jamie, in Alabama
"Thank you for your help."
- Patsy, in Alabama
"Taylor was fantastic! Our request was done within a matter of minutes! Thank you!"
- Jamie, in Alabama
"Thanks for fixing the letter and email."
- Joe, in Illinois
"Exactly what we were looking for. Thanks!"
- David, in Iowa
"I was in a couple of licenses this morning and the issue looks to be taken care of, Thank you!"
- Ruth, in Florida
"I am so grateful! Thank you!"
- Lynn, in Arizona
"Summer answered the request promptly. She was very courteous and professional. Thank you!"
- Gregory, in Georgia
"good work"
- Tom, in South Carolina
"he called and we got it taken care of"
- Tom, in South Carolina
"Bryan did a great job."
- Michael, in Utah
"Thank you for your help."
- Patsy, in Alabama
"Ryan was super helpful with a very quick response."
- Nancy, in Massachusetts
"Thanks Summer!"
- Mary, in Kansas
"Thanks for setting up that username and pswd."
- Joe, in Illinois
"Thank you for the quick response."
- Patsy, in Alabama
"He was quick and responsive! When I asked for an edit (a failure on my side) - he was quick and kind! I appreciate all the Support Staff at Citizen Serve! "
- Lori L., in Georgia
"Thanks"
- Joe, in Illinois
"Summer deserves a raise for her dedication and hard work."
- Angella, in Ohio
"Thanks for the assist with Syama."
- Joe, in Illinois
"Great communication and follow up"
- Dawn, in Ohio
"Thank you for the quick response."
- Patsy, in Alabama
"Buddys a rockstar!"
- Kim, in Florida
"Always great customer support!"
- Randy, in Missouri
"Thank you for the quick response."
- Patsy, in Alabama
"Thanks for making the requested changes quickly, Ryan!"
- Lisa, in Arizona
"Thanks for figuring this one out, Brandon. Much appreciated. :)"
- Samantha, in Minnesota
"Thank you so much, this helps me tremendously."
- Patsy, in Alabama
"Always so helpful"
- Dawn, in Ohio
"Fast and efficient, much appreciated! Thanks!"
- Jennifer, in Minnesota
"Summer came up with a solution to a problem we've had since the beginning of CS!"
- Cynthia, in Ohio
"thank you - the change worked perfectly. "
- Christine, in Ohio
"Thanks again for the quick response and solution. "
- Jeremy, in Wisconsin
"Thanks for getting test sys login fixed."
- Joe, in Illinois
"Thank you Summer Hankins for your quick response in getting my request resolved in a timely manner. "
- Brigess, in Georgia