The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents. Read our responses below for more information about Electronic Plan Review features included in Citizenserve's e-government software solution. And to see this feature in action, check out our Document Markup Tool on a PC video. 1.5 Electronic Plan Review 1.5.1. Describe your solution’s EPR capabilities. Please include how payments are made, the ability to automatically screen and route plans to the appropriate examiner, version management, archiving, and document recovery. Citizenserve Response: Contractors can submit documents on the online portal. Fees can be charged in…
Document Management Q&A
The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents. Read our responses below for more information about some of the document management features included in Citizenserve's e-government software solution.
1.14 Document Management
1.14.1. Describe the application’s capabilities for document management.
Citizenserve Response: Citizenserve includes robust document management and unlimited storage. Any type of file can be attached to a case file, including Word, Excel, digital photos, electronic plans, and emails; documents and emails generated by Citizenserve are automatically associated with the relevant case file.
1.14.2. Describe the integration you provide with third-party document management solution providers.
Citizenserve Response: Citizenserve has robust document management capabilities and does not have a limit on document storage; most customers choose to use Citizenserve’s internal document management functionality rather than integrate to a third-party document management solution. However, we have provided this integration for past customers; Mount Prospect, Illinois and Rogers, Minnesota are two examples where we provided integration between Citizenserve and Laserfiche.
Electronic Planning and Zoning Software
Citizenserve offers Electronic Planning and Zoning Software. Watch this in-depth demonstration of Citizenserve's planning & zoning module.