This Code Enforcement how to training video was created from a customer training prior to go-live with their software package. Citizenserve offers a Complete Customer Care model that includes system changes, training, and support after go-live. Citizenserve is different than other software providers. We run agile weekly meetings to show our customers what we've built, and gather their feedback for desired changes. Once the customer approves the build, we train their municipal staff and launch the software. Once live, we continue our Complete Customer Care model. We complete system changes and provide system support to ensure our customers get the most out of our system.
Code Enforcement Software New York
Citizenserve offers more than just Code Enforcement Software! We offer cloud-based solutions for Building Permits, Planning Projects, Business Licenses, Code Enforcement, and Request Tracking. We will work with you in an agile process to configure your online forms and workflow steps. You decide when you are ready to go live, and we support you before, during, and after your launch. Request a live demonstration below!
Mobile Permitting Software Q&A
Citizenserve offers Mobile Permitting Software in it's community development software suite. The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents. Read our responses below for more information about some of the Mobile Workforce features included in Citizenserve's e-government software solution.
1.12 Mobile Permitting Sofware
1.12.1. Describe how your mobile solution supports all mobile devices, operating systems and browsers.
Citizenserve Response: Citizenserve is device and browser independent and has full functionality from mobile devices.
1.12.2. Describe the capabilities of the mobile tools provided with your solution.
Citizenserve Response: Citizenserve is device independent and has full functionality from mobile devices. Citizenserve can leverage tools on the mobile device such as speech to text functionality for inspectors to enter inspection results.
1.12.3. Describe your mobile permitting software solution’s ability to support speech to text functionally, as well as any spell check capabilities.
Citizenserve Response: Citizenserve leverages the speech-to-text and spell check functionality of the device and browser.
1.12.4. Describe how the mobile solution will allow the linking of photos and other documents to permits using mobile devices. Provide information on where and how these attachments are stored.
Citizenserve Response: A user such as an inspector can take a photo from a mobile device such as a Surface or iPad, and can upload the photo to the open case file. The attachments are immediately stored to the application server and transferred to the database on a nightly process.
1.12.5. Describe the options for mobile permitting software connectivity and the related security environment.
Citizenserve Response: Citizenserve is a cloud-based system; mobile users have the same security protections as desktop users.
e-Government Software Small Claims Court
Citizenserve offers e-Government Software Small Claims Court - plus so much more. This short video demonstrates how Citizenserve can be configured to handle court proceedings.