This description of Citizenserve Web Services is our response to a formal Request for Information from a city of about 62,500 residents. Read on for details about some of the Web Service features included in our e-government software solution. 1.11 Web Services 1.11.1. Describe the ability to provide web-based self-services. Include the ability to allow customers to submit, track, and pay for services (inspections/permit information for example). Also address how they access their respective information (i.e., permits, plan review, inspection) online. Our Response: We provide a configurable and customizable online portal. This portal allows citizens, contractors, and businesses to electronically interact with permitting, code enforcement, inspection, licensing,…
GIS Integration
Citizenserve offers GIS Integration and much more. The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents. Read our responses below for more information about some of the features included in Citizenserve's e-government software solution. 1.7 Geographic Information Systems 1.7.1. Describe the solution’s integration capabilities with ESRI (Environmental Systems Research Institute)-based GIS systems and services. Citizenserve Response: Most Citizenserve customers have ESRI GIS with various layers and property information. Two-way GIS integration using web services allows ESRI GIS information to be incorporated into Citizenserve. 1.7.2. Describe features offered, ESRI solutions and versions supported. Citizenserve…
Document Management Q&A
The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents. Read our responses below for more information about some of the document management features included in Citizenserve's e-government software solution.
1.14 Document Management
1.14.1. Describe the application’s capabilities for document management.
Citizenserve Response: Citizenserve includes robust document management and unlimited storage. Any type of file can be attached to a case file, including Word, Excel, digital photos, electronic plans, and emails; documents and emails generated by Citizenserve are automatically associated with the relevant case file.
1.14.2. Describe the integration you provide with third-party document management solution providers.
Citizenserve Response: Citizenserve has robust document management capabilities and does not have a limit on document storage; most customers choose to use Citizenserve’s internal document management functionality rather than integrate to a third-party document management solution. However, we have provided this integration for past customers; Mount Prospect, Illinois and Rogers, Minnesota are two examples where we provided integration between Citizenserve and Laserfiche.
Online Permitting Software Alabama
Citizenserve offers online permitting software in Alabama and all over the nations. Watch this demonstration of permitting, electronic plan review, planning and zoning, business licenses and accommodation tax. Citizenserve Customers are using our online permitting software in Alabama every day. Contact us to see how we can help you serve your community, today!