Citizenserve's Community Development Software Reporting is a powerful tool to support your community. The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents. Read our responses below for more information about some of the reporting features included in Citizenserve's e-government software solution. 1.13 Community Development Software Reporting 1.13.1. Describe the capability to provide standard reports for operational, managerial, and executive reporting. Citizenserve Response: Citizenserve includes a robust offering of standard reports; in addition, the development of an unlimited number of custom reports is included in the subscription. 1.13.2. Describe the solution’s capability to provide…
GIS Integration
Citizenserve offers GIS Integration and much more. The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents. Read our responses below for more information about some of the features included in Citizenserve's e-government software solution. 1.7 Geographic Information Systems 1.7.1. Describe the solution’s integration capabilities with ESRI (Environmental Systems Research Institute)-based GIS systems and services. Citizenserve Response: Most Citizenserve customers have ESRI GIS with various layers and property information. Two-way GIS integration using web services allows ESRI GIS information to be incorporated into Citizenserve. 1.7.2. Describe features offered, ESRI solutions and versions supported. Citizenserve…
Mobile Permitting Software Q&A
Citizenserve offers Mobile Permitting Software in it's community development software suite. The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents. Read our responses below for more information about some of the Mobile Workforce features included in Citizenserve's e-government software solution.
1.12 Mobile Permitting Sofware
1.12.1. Describe how your mobile solution supports all mobile devices, operating systems and browsers.
Citizenserve Response: Citizenserve is device and browser independent and has full functionality from mobile devices.
1.12.2. Describe the capabilities of the mobile tools provided with your solution.
Citizenserve Response: Citizenserve is device independent and has full functionality from mobile devices. Citizenserve can leverage tools on the mobile device such as speech to text functionality for inspectors to enter inspection results.
1.12.3. Describe your mobile permitting software solution’s ability to support speech to text functionally, as well as any spell check capabilities.
Citizenserve Response: Citizenserve leverages the speech-to-text and spell check functionality of the device and browser.
1.12.4. Describe how the mobile solution will allow the linking of photos and other documents to permits using mobile devices. Provide information on where and how these attachments are stored.
Citizenserve Response: A user such as an inspector can take a photo from a mobile device such as a Surface or iPad, and can upload the photo to the open case file. The attachments are immediately stored to the application server and transferred to the database on a nightly process.
1.12.5. Describe the options for mobile permitting software connectivity and the related security environment.
Citizenserve Response: Citizenserve is a cloud-based system; mobile users have the same security protections as desktop users.
Document Management Q&A
The following questions were included in a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents. Read our responses below for more information about some of the document management features included in Citizenserve's e-government software solution.
1.14 Document Management
1.14.1. Describe the application’s capabilities for document management.
Citizenserve Response: Citizenserve includes robust document management and unlimited storage. Any type of file can be attached to a case file, including Word, Excel, digital photos, electronic plans, and emails; documents and emails generated by Citizenserve are automatically associated with the relevant case file.
1.14.2. Describe the integration you provide with third-party document management solution providers.
Citizenserve Response: Citizenserve has robust document management capabilities and does not have a limit on document storage; most customers choose to use Citizenserve’s internal document management functionality rather than integrate to a third-party document management solution. However, we have provided this integration for past customers; Mount Prospect, Illinois and Rogers, Minnesota are two examples where we provided integration between Citizenserve and Laserfiche.