These Citizenserve General Technical Features are our response to a formal Permitting and Land Management System Request for Information from a city of about 62,500 residents. Read on for general technical information about Citizenserve's e-government software solution.
General Technical Featuresl
2.1.1. Describe your software licensing model.2.2.9. Provide details on supported browsers, browser versions and Windows operating systems.
Citizenserve Response: Citizenserve is device and browser-independent and works on any modern browser.
General Technical Features - Servers and Databases
2.3.1. Describe the server environment required for your solution.
Citizenserve Response: Citizenserve is a multi-tenant cloud-based Software-as-a-Service solution and does not require server hardware or software.
2.3.2. Describe the server minimum specifications (e.g., OS, RAM) needed for each of the required servers.
Citizenserve Response: Citizenserve is a multi-tenant cloud-based Software-as-a-Service solution and does not require server hardware or software.
2.3.3. Describe the database versions, and patch levels supported as of January 2020. Include a sequence of preferred databases supported by the vendor based on the most stable and best-performing platform for the solution.
Citizenserve Response: Citizenserve is a multi-tenant cloud-based Software-as-a-Service solution and does not require server hardware or software. End-users can use any device and any browser to access the software.
2.3.4. <>Describe any database CPU and memory resource requirements. Include an architectural diagram that illustrates the database architecture.
Citizenserve Response: Citizenserve is only offered as a Software-as-a-Service solution; the City will not require additional hardware or databases. We do not share diagrams of our database architecture for security reasons.
2.3.5. What are the file standards for database server files?
Citizenserve Response: Citizenserve is a multi-tenant cloud-based Software-as-a-Service solution and does not require server hardware or software.
2.3.7. Please provide any installation documentation or standard operating procedures.
Citizenserve Response: Citizenserve is a Software-as-a-Service solution; the Citizenserve staff maintains and supports the application and database.
General Technical Features - Integration and Service-Oriented Architecture
2.4.1. Describe the solution’s ability to support single sign-on using an on-premise and cloud Active Directory to authenticate employees/users.
Citizenserve Response: Citizenserve supports the use of Active Directory for authentication and provides integration to the City’s Active Directory for an additional fee.
2.4.2. Describe the solution’s import/export feature-capability at the application level (above the database layer) and through the application interface.
Citizenserve Response: All reports are available in CSV or PDF file format. We import data with customized SQL scripts.
General Technical Features - Software as a Service
2.5.1. Please describe in detail the company’s policy for handling the customer’s intellectual property.
Citizenserve Response: We only work with State and Local Government jurisdictions. Customers own their data in all cases.
2.5.3. Describe the availability of metrics for the City of Redmond to measure consumption of services, such as bandwidth.
Citizenserve Response: The Citizenserve subscription includes unlimited storage, unlimited bandwidth, unlimited processing and unlimited support. We provide reports on data size or setup monitoring on the City IP address, but we do not use the information for billing purposes.
2.5.5. Describe the options available for exporting data from the SaaS solution for external interfaces.
Citizenserve Response: The City can request and obtain a copy of its data at any time and there is no charge to get a copy. The copy is provided in Microsoft SQL Server format.
Final General Technical Features
2.6.6. Provide the SLAs for system availability.
Citizenserve Response: From inception, Citizenserve was built as a pay-as-you-go subscription and Citizenserve has maintained a 99.99+% up-time for 17 years. Any customer recourse for unacceptable service is subscription cancellation. We have never had a customer cancel a subscription-based on system availability or performance. Our customers are not locked into multi-year contracts. We appreciate the opportunity to describe Citizenserve's General Technical Features.
About Citizenserve
Citizenserve is a cloud-based community development software suite. We configure our software to meet your needs. In addition to Business Licenses and renewals, we also offer solutions for online Building Permits, Business Licenses, Development Projects, Code Enforcement, and Requests. Explore our site see how we can support your community development efforts!
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