Citizenserve's integrated code enforcement software includes an online citizen complaint portal; easy case creation for staff; mobile inspections in the field; and instant citations, letters, and inspection reports.
Inspectors can view and add case information, inspection results, photos, notices and violations from their mobile devices — saving time and effort.
The history and mapping features allow for a comprehensive view of every recorded event surrounding a property inspection up to the present, as well as the ability to sort and group violations by specific location.
Citizenserve has made it possible for our officers to have access to records and the ability to enter case data in the field. This allows the officer to be accurate to the minute with property enforcement, keeping the officer in the field and not at a desk.
- City of Boulder, Colorado
In addition, inspectors can even place live time alerts on a problem property or person(s). The system's transparency allows other inspectors to access important safety information with a quick glance at their screen.
Citizenserve’s code enforcement software solution offers your citizenry the peace of mind of knowing their concerns are being addressed quickly, while also providing your inspectors with the tools they need to be as effective and efficient as possible.
Trust citizenserve’s municipal code enforcement software program to comprehensively cover your staff and citizens, while leaving nothing to chance in the process. Let citizenserve help you deliver your services in a whole new way.
Online Complaints
Citizenserve can help your municipality go paperless (almost) overnight. Citizens submit complaints through the citizenserve online portal linked from your municipal website. Upon location selection and property data input, a street view image of the property is automatically imported from your parcel data. Complaints are automatically routed to the appropriate inspector based on the complaint type or location.
Code Enforcement Online Inspections
Your inspectors can receive automatic reminders of re-inspection as they become due, which can be viewed as a list or on a map. They can also quickly enter inspection comments, document additional violations, upload safety alerts, attach photos, and generate a notice of violation all on a mobile device.
Violations
With citizenserve's code enforcement software system, your inspectors can quickly and easily enter specific violations, including by ordinance or description. They can also enter a follow up date to automatically schedule a re-inspection based on the appropriate time frame. Inspectors can also track multiple violations per case with the individual violation status tracking feature.
Photos
Inspectors can attach an unlimited number of photos to their case files. Photos can be taken from mobile devices, and attached through the online portal in one easy step. These photos can be attached to Notice of Violations or other letters inspectors can generate on the spot. They can also easily view thumbnail images of every photo in an existing file.
Notices
Inspectors can generate Notice of Violations, Hearing Notifications, Citations, Lien Notices or any other template-based documents on file. All generated notices are permanently and instantly attached to the file, and they can be viewed, modified or deleted only by authorized users.
Code Enforcement Software Reports
You and your employees can create custom metrics viewable from the citizenserve dashboard. This includes reports in list, pie-chart, or bar-graph format. You can print or export your reports to Excel, and also create dynamic merge templates to mail or email your citizens in a fast batch process. Need a special report? Our support staff will create it for you, as part of our Complete Customer Care Program.
