Solutions to empower your community

Serve residents better and boost efficiency with self-service and automation. Future-proof your government with a scalable cloud platform that seamlessly connects all your data.

Explore our integrated solutions

Manage permits and applications
Building Permits
Cloud-based permitting software: online submissions, integrated electronic plan review, automated workflows, mobile inspections, and end-to-end tracking for local governments.
Planning & Zoning 
Cloud-based planning & zoning software: electronic submissions, automated workflows, agenda management, public notices, and parcel tracking for local governments.
Fire Permits & Inspections
Cloud-based fire permits & inspections software: online submissions, automated workflows, mobile checklists, photo uploads, instant reports, and end-to-end tracking for local fire departments and governments.
Health Permits & Inspections
Cloud-based health permits & inspections software: online applications, automated workflows, mobile inspections with checklists, instant citations, photo uploads, and end-to-end tracking for local health departments and governments.
Optimize your code processes
Code Enforcement
Cloud-based code enforcement software: online complaints, automated cases, mobile inspections, instant notices, and AI-powered inspection entry.
Annual Rental Inspections
Cloud-based annual rental inspections software: online registration & requests, automated scheduling, mobile inspections with checklists, violation tracking, instant reports, and full compliance monitoring for local governments.
Vacant Lot Registrations
Cloud-based vacant lot registration & inspections software: online registration & complaints, automated cases & scheduling, mobile inspections with photos, violation tracking, instant notices, and end-to-end compliance monitoring for local governments.
Streamlined and efficient licensing
Business Licensing
Cloud-based business licensing software: online applications & document uploads, automated workflows & routing, payments & renewals, customizable reviews, instant certificates & approvals, and full compliance tracking for local governments.
Contractor Registration
Cloud-based contractor registration software: online applications & document uploads, automated workflows & routing, payments & renewals, customizable reviews, instant approvals & certificates, and full compliance tracking for local governments.
Rental Registration
Cloud-based rental registration software: online applications & document uploads, automated workflows & routing, online payments & renewals, customizable reviews, instant certificates, and full compliance tracking for local governments.
Special Event Permits
Cloud-based special event permits software: online applications & submissions, automated workflows & routing, payments & fees, document uploads, multi-department reviews, and end-to-end tracking for local governments.
Optimize communication with the online portal
The Citizenserve portal is your friendly, all-in-one online hub for community development services—making it easy for residents, contractors, and businesses to apply, pay, track, and manage permits, licenses, inspections, and more from any device, anytime. Powered by secure cloud technology, it boosts transparency, speeds up processes, and delivers exceptional service for local governments and their communities.
  • Self-service applications & payments
  • Automated workflows & notifications
  • Integrated permitting, licensing & enforcement
Community development software

What our clients say

“Using Citizenserve gives our inspectors the ability to look up permits in the field, which has allowed them to be much more efficient with their time. Additionally, Citizenserve’s response to staff queries and requests is superb.”

Bryan in Merriam, KS

“We implemented Citizenserve in 2017. It has streamlined our permitting process beyond our expectations. The Support Center is exceptional.”

Pam in Pottawattamie County, IA

“I really value the customer service provided by citizenserve. It’s refreshing that the company continues to make customers their priority. It does not happen often these days.”

Lisa in Sahuarita, AZ

“The operation created has helped to streamline our process and provide a more efficient and organized way to manage each project. We are extremely happy with the functionality of Citizenserve and ability to create the necessary adjustments to handle our financial components.”

Clifton Park Planning Department

Always great service and tech support and handle any problems – they go the extra distance to keep us going!! We highly recommend you compare citizenserve to other software available !!!!

Paul in Laurel, Delaware

Citizenserve has made it possible for our officers to have access to records and the ability to enter case data in the field. This allows the officer to be accurate to the minute with property enforcement, keeping the officer in the field and not at a desk.

Productivity – Boulder

Need some help to brighten your day, contact citizenserve, and your problem will be solved the right way.

Support, Rhyme – Sampson County

Citizenserve is a valuable tool that is user-friendly and responsive to our needs.  This is especially true whenever we have a special request for a report or project, they always respond quickly with exactly the report or information we need.

Easy to use – Peoria

We use citizenserve to track every aspect of our Code Enforcement operation.  The citizenserve staff have done a great job responding to inquiries, the system and support have made it possible for us to manage a large caseload with minimal staffing.

code enforcement, workload, reports – fairfield
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Results that matter

See how communities across the country are streamlining services with citizenserve. From permitting to inspections, these stories show what’s possible when the right tools get out of the way.
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