With citizenserve's community development software, it's easy to audit remote or virtual inspections. Coronavirus has changed how municipalities offer services. We can help you manage those changes through our cloud-based software. So if you're a current customer, contact us to help you start an audit process. Otherwise, watch the video and request a live demo at the bottom of this page. And Check out this video to see how citizenserve supports video inspections. Firstly, you need to know which inspections are available. So open the metric 'Pending Remote Inspection Requests'. Metrics are visual reports that display helpful data about your processes. For instance, this metric shows a…
Remote Video Inspections
Citizenserve supports pre-recorded inspections or live remote video inspections. Contact us today to see how we can support your community development efforts from a safe distance. Request your live demo today!
Explain the backup process of our data, is it stored off site, etc.?
Citizenserve community development software is hosted in two main data centers. One in the Southwest, the other in the Northeast. Both data centers have a 100% up time service level agreement (SLA). These data centers are also SSAE 16 complaint and audited by a public accounting firm. Application and database servers are continuously replicated. Data backups are maintained indefinitely in a perpetual archive in the event it is necessary to retrieve data that may have been deleted at a point in time. A third disaster recovery location is also maintained in the event of a system-wide failure with the data centers. Citizenserve has a 13 year history maintaining 99.99+% up time.
Citizenserve Data Center
Does your firm complete the implementations of the product being proposed or is this effort outsourced?
All Citizenserve implementation and support staff are full-time employees of the company. Your implementation staff will also be the support staff you will be working with on a long-term basis. We have found it beneficial to have people familiar with your permitting and licensing processes to be involved with ongoing support. So continuity in who you are working with is a positive aspect of the Citizenserve approach.
- 1
- 2