Check out these short videos that highlight some of the great new features available in the latest citizenserve software release. You must upgrade to the new release before adding these features. Have the decision-maker for your municipality contact Support Center to request your upgrade - we'll demonstrate these features and identify areas to be enhanced, all within our Complete Customer Care Program. [row_in] [span3]Automatic Emails[/span3][span5][vimeo-embed id="711283258"][/span5] [/row_in] [hr] [row_in] [span3]Resubmittals[/span3][span5][vimeo-embed id="723446701"][/span5] [/row_in] [hr] [row_in] [span3]Single Item Metrics[/span3][span5][vimeo-embed id="680953798"][/span5] [/row_in] [hr] [row_in] [span3]Collapsible Headers[/span3][span5][vimeo-embed id="691000567"][/span5] [/row_in] [hr] [row_in] [span3]CUT Fields[/span3][span5][vimeo-embed id="703819853"][/span5] [/row_in] [hr]
New Release FAQs
All customers will be upgraded to the new release by June 2023. Between now and then, you may receive an email notifying you of an earlier upgrade date - do nothing to accept the upgrade date, or submit a support request to postpone your site's upgrade.
Our New Release delivers our community development software suite in a completely revamped format. With an updated layout, condensed menus, additional metrics, and over 150 customer requests, the New Release is a major upgrade to an already robust system.
As always, systemwide enhancements are included in your software subscription. There is no charge to upgrade to the New Release.
Check out these short feature videos:
- User Options in the New Release.
- Citizenserve New Release Main Menu.
- Citizenserve New Release - Dashboard Review.
- User Options in the New Release.
- Citizenserve New Release Main Menu.
- Citizenserve New Release - Dashboard Review.
For more examples of the New Release see these longer Demonstrations:
- Cloud-Based Permitting Software Overview- New Release!.
- New Release Sneak Peek.
And check back for more videos coming to the New Release Live Demos Category soon.
Yes! Log into your citizenserve account and submit a request to inquire about the New Release.
- Learn about the New Release
- Review these New Release Videos.
- User Options in the New Release.
- Citizenserve New Release Main Menu.
- Citizenserve New Release - Dashboard Review.
- SUBMIT A REQUEST to INQUIRE about the New Release.
- Attend high-level demo of the new release - bring super users and decision makers!
- Super-users: try out your site in the New Release - send questions/report issues through support!
- Support will meet with you to review proposed enhancements for your site.
- On Customer approval: your site and portal are upgraded to New Release.
- Support implements proposed enhancements.
No, new features must be added to your site after upgrade. Support will evaluate your site and make enhancement suggestions before you upgrade.
New features, such as the CUT field must be added to your site after upgrade. Support will evaluate your site and make enhancement suggestions before you upgrade.
Please log into your citizenserve account and submit your question as a Support Request.
The top menu tools are now in the left pane under File Options.
- Map (directly under File Options)
- Property History - this tool replaces the Other Files folder (Second item under File Options)
- View Property Information - (expand the View Menu and click on the Binoculars)
- Map (directly under File Options)
- Property History - this tool replaces the Other Files folder (Second item under File Options)
- View Property Information - (expand the View Menu and click on the Binoculars)
Under File Options in the Left Pane, expand the View Menu, then pick File History.
Yes! The New Release was reconfigured to be responsive - and it's still device and browser-independent.
Citizenserve New Release – Dashboard Review
Check out this video on the Citizenserve New Release Dashboard Review. See how the Dashboard has changed in our New Software Release. Current customers migrate to the new release for free, just contact Support from your account. And if you aren't already a customer, please check out our site, or scroll down to request a live demonstration today!
Citizenserve New Release Main Menu
Check out this video on Citizenserve's New Release Main Menu. See how the Main Menu options have changed in our New Software Release. Current customers migrate to the new release for free, just contact Citizenserve Support from your account. And if you aren't already a customer, please check out our site, or scroll down to request a live demonstration today!
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