Building Permit Software Help is a must - check out the options available in Citizenserve Community Development Software.
Explain the backup process of our data, is it stored off site, etc.?
Citizenserve community development software is hosted in two main data centers. One in the Southwest, the other in the Northeast. Both data centers have a 100% up time service level agreement (SLA). These data centers are also SSAE 16 complaint and audited by a public accounting firm. Application and database servers are continuously replicated. Data backups are maintained indefinitely in a perpetual archive in the event it is necessary to retrieve data that may have been deleted at a point in time. A third disaster recovery location is also maintained in the event of a system-wide failure with the data centers. Citizenserve has a 13 year history maintaining 99.99+% up time.
Citizenserve Data Center
Does your firm complete the implementations of the product being proposed or is this effort outsourced?
All Citizenserve implementation and support staff are full-time employees of the company. Your implementation staff will also be the support staff you will be working with on a long-term basis. We have found it beneficial to have people familiar with your permitting and licensing processes to be involved with ongoing support. So continuity in who you are working with is a positive aspect of the Citizenserve approach.
Please describe your organization’s recommended approach toward retention of legacy data. Please describe what options are available/supported within your proposed solution. Also, please provide any relevant references of organizations that have successfully addressed legacy data with your solution.
Data migrations are a part of almost every Citizenserve implementation. Our staff is highly experienced in working with legacy community development systems, both custom developed and permitting software products. Typically we complete the setup first then map the legacy data to the setup. The custom field feature in Citizenserve can easily be used to make sure there is a place for all the legacy data and no data gets left behind. The data migration can be done at the departmental level so departments can go-live separately. The data migration can also be run before going live or at any time after going live. The data migration records are marked in the system, so if there is an issue we can easily fix it without effecting newly entered records. Unlimited storage is provided with Citizenserve and we never remove or archive any data. So if you want keep all your data in Citizenserve forever that is included, we can also setup archiving processes if the jurisdiction has a records retention policy.