Cloud based licensing permitting issuing software makes implementation easy. We cut out all the inefficiencies of traditional software and can jump right into configuring permits and licenses for your citizens. All the configuration is on-the-fly, real-time and while the system is live. Changes are easy to make and with Citizenserve the software support and service is unlimited. Here's an example of the steps we take to implement permitting, licensing, inspection, enforcement and case management solutions. Example - Statement of Work 1. Setup users and departments in Citizenserve 2. Setup security roles 3. Setup Permit and License types in Citizenserve 4. Configure Permit and License type on Citizen…
Permit and License Software Data Conversion
Our team developed custom systems in the 1990s for state and local government completing many major projects in community development, case management and financial systems. For the past 13 years we have worked exclusively in community development and have extensive experience working with community development data such as permitting, licensing, inspection and enforcement data. We have extensive experience with legacy systems and the architecture of systems development and databases extending back to the late 80s. In our business we are frequently tasked with migrating data from twenty year old systems and getting it done efficiently and quickly. Our approach is to first complete the setup of your…
Provide a clear description of Project management responsibilities between the City and the Selected Vendor.
We provide a setup checklist at the beginning of the project. It will be the City’s responsibility to provide us with the permit and license applications, fee schedules, inspection types, review activity types, output documents like certificates of occupancy, the City’s logo, inspection checklists and report formats, etc. We perform the setup. Once 50% complete we schedule weekly meetings to do walk-throughs with the departmental staff at the City. The City staff needs to attend the meetings and provide definitive feedback on the setup. If there are disagreements among the departmental staff we will need to have executive sponsorship that can quickly make a call on staff disagreements.
IT projects have significant risks when a legacy waterfall approach is used or when software is being developed (software coding). Citizenserve setup does not require coding and our support is unlimited. So we have never had a project fail or even had a dispute with a customer. We work with large customers and small customers and typically adjust to whatever is needed to get the job done. Each department at the City may require a different approach. The main point we want drive home is we are flexible depending on the needs of our customers. Citizenserve is a pay-as-you-go subscription to permitting, licensing and inspection software. We are motivated to keep our customers happy so they renew their subscriptions.
Describe the efficiency the city can anticipate using your products in a mobile environment.
Citizenserve customers are naturally mobile because we work with inspectors and reviewers and the system is property or location oriented. We have had a mobile customer base from the beginning. Citizenserve is fully functional in the field and is device and browser independent. Smartphones, tablets, notebooks or desktops can be used to login and use all the features in Citizenserve. The Citizenserve and citizen portal use HTML responsive design and we expose device related features, such as speech-to-text for input and camera features in the application. Field staff will have access to everything in the field and can print documents or e-mail documents right from the field.