Category Archives: Articles

Performance management is the systematic and continual review of performance data to inform decision-making within the public sector. This proactive approach empowers administrators to make data-driven decisions, optimize resource allocation, enhance program efficiency, ensure accountability, and ultimately, serve the community's needs more effectively. With an integrated community development software program, government administrators can access the tools they need to support their performance management programs. So let's explore the impacts of community development software and performance management. The Importance of Performance Management for City Administrators Performance management is essential for local government administrators as it facilitates strategic planning and decision-making. Accurate measurement of service delivery, efficiency, and citizen…

Online permitting software greatly enhances local government workflows by automating and streamlining the permit application and approval processes. It reduces administrative burdens, improves communication, and enhances transparency, resulting in faster, more efficient operations. With the convenience of online submissions and real-time updates, it empowers both government agencies and applicants. Online permitting software not only saves time and reduces errors but also provides invaluable data for decision-making, making it an essential tool for modernizing and optimizing local government operations. In this post we'll explore how online permitting software improves workflow for local governments. For more about the WHY, check out in our related post reasons a government should…

Learn how the citizenserve Complete Customer Care Program can help your municipality provide online services to your contractors, businesses and citizens. Our dedicated, certified support engineers and project managers work alongside you to configure citizenserve to meet your specific needs and ensure your satisfaction and success. Read More...

The City of Somerville was working off paper permit applications and tracking inspections on index cards. When development in the city took off completing more than 600 inspections per month on a paper system became unmanageable. Learn how citizenserve helped Somerville go completely paperless while saving time and improving service to their citizens, contractors and business owners. Read the case study....