Building Permit Software Help is a must - check out the options available in Citizenserve Community Development Software.
Explain the backup process of our data, is it stored off site, etc.?
Citizenserve community development software is hosted in two main data centers. One in the Southwest, the other in the Northeast. Both data centers have a 100% up time service level agreement (SLA). These data centers are also SSAE 16 complaint and audited by a public accounting firm. Application and database servers are continuously replicated. Data backups are maintained indefinitely in a perpetual archive in the event it is necessary to retrieve data that may have been deleted at a point in time. A third disaster recovery location is also maintained in the event of a system-wide failure with the data centers. Citizenserve has a 13 year history maintaining 99.99+% up time.
Citizenserve Data Center
What type of integration options would you provide to connect to our existing repository of permitting documents? What is the import or export process? What is the cost?
An unlimited number of documents can be stored in citizenserve building permit software. Links can also be setup in the permit applications to external sources such as iCloud, OneDrive or a document management system such as Laserfiche. City planning documents in paper form can be scanned and easily imported into citizenserve building permit software and associated with the relevant permits and parcel or property data. Once documents are scanned the document and metadata can be imported for a nominal fee.
Is this your city plan document storage solution?
Online Permit Software Configuration
Citizenserve supports real-time on-the-fly configuration which is critical for maintaining e-government software systems that need to be available 24/7 for citizens, contractors and businesses. In this video we show how a permit application custom field can be added to the online permitting software on-the-fly and the field a also appears automatically on the citizen portal with no down-time.