Describe how items move or interact between modules in your product.
Citizenserve started 13 years ago as a cloud based software service for community development departments. The solution has been developed entirely from listening to customers and citizens using contemporary web based technology. All current and future modules, features and functions are included in the subscription. The system is one integrated seamless system, this includes the online citizen portal.
Describe the efficiency the city can anticipate using your products in a mobile environment.
Citizenserve customers are naturally mobile because we work with inspectors and reviewers and the system is property or location oriented. We have had a mobile customer base from the beginning. Citizenserve is fully functional in the field and is device and browser independent. Smartphones, tablets, notebooks or desktops can be used to login and use all the features in Citizenserve. The Citizenserve and citizen portal use HTML responsive design and we expose device related features, such as speech-to-text for input and camera features in the application. Field staff will have access to everything in the field and can print documents or e-mail documents right from the field.
What is your process for monitoring, escalating, and resolving issues that will arise during the Project?
We maintain an issue list during the project. Issues that are not getting resolved get escalated to project leadership for resolution.
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