Cloud-based technology is becoming more and more popular across many industries, including government services. Cloud-based government software offers many benefits to both government employees and citizens. Some of these benefits include increased access to public information, better data security at greater cost savings than a municipal government can provide, and robust disaster recovery features. The shift towards GovTech, whether moving paper process to the cloud, or moving hosted systems to the cloud also offer considerable benefit to governments and citizens alike. Read more about What is GovTech and Why Governments Need It, or find moreinformation about eGovernment software on our site. Or start your investigation here with What is e-Government?.
Here are 7 Reasons Why Government Software Saves Time & Money:
1. Increases Submittals & Revenue
Citizens can access cloud-based government software on their schedule, not the schedule of Town Hall. Your office can receive submittals and revenue after hours. When you offer after hours services, more of your citizens can access those services, creating a better customer experience, while increasing revenues.
2. Enables Contactless Services
Local government software offers a contactless option for citizens to submit applications or request services. Whether your local government mandates office closures, or your citizens prefer to keep their distance, the work in your community can keep moving. And with integrated technology, different government offices can work remotely but still have transparency over the whole process.
3. Decreases Staff Involvement
With simple tools like field level help text, web-based instruction pages, and the judicious use of required fields, citizens will submit more complete applications which require less staff interaction. Additional tools such as automated emails, system alerts, and system conditions staff spend less time in the weeds, and more time on important work.
4. Standardizes & Automates Processes
When implementing municipal government software, such as building permit software or business licensing software, the process includes defining standard workflows for common tasks. The digital workflow tools provide automation - to keep staff tasks manageable and increase response timeline visibility and simplify tasks - such as concurrent reviews, which require less oversight and resources than a paper process.
5. Creates Clear, Consistent & Automated Communications
One of the key benefits of implementing government software is leveraging the communication methods available. From automated email messages that update citizens of their request and project milestones, to the ability to message citizens or coworkers, and a message feature for citizens to message staff, government software provides the tools you need to create clear, consistent, and automated emails to clarify expectations, information, and better serve your citizens.
6. Saves Money (and the Environment) Going Paperless
Moving government process online allows local government offices to stop processing paper altogether. From a digital application, to online payment processing, to digital plan review with email communication, governments save on paper, envelope, toner, postage, and the expense of housing paper records.
7. Increases Transparency over Processes and Timelines
Government software provides staff instant access to individual projects as well as reporting on aggregate data. Citizens also have access to public records, published reports on a citizen portal, and to the details of their individual requests. Paper processes, and even some locally hosted solutions can't offer the transparency and accessibility offered by cloud based government software solutions.
Citizenserve's Government Software Solutions
Government software systems often cause more headaches than they solve. Citizenserve was designed from the beginning as an easy-to-use, robust, secure and reliable, community software solution. The system is fully configurable. This means you can configure the software to meet your requirements rather than changing your processes to meet a rigid municipal software package. In addition to permitting software solutions, citizenserve offers integrated solutions for business licensing software, including health inspection software, rental registration software, and contractor licensing software.
Our online portal makes it easy for your applicants to submit the right application and supporting documentation, make online payments, and track the status of their submissions. With our flexible workflows and tools, your staff can quickly complete reviews and communicate electronically with the applicant. Citizenserve also offers integrated municipal government solutions for code enforcement software, planning & zoning software, fire permits and fire inspections software, and request tracking software. Request a demo today to see if citizenserve’s flexible, configurable permit system software is the best permit software for your office. Citizenserve: community development software, simplified.
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