About Us

THE CITIZENSERVE DIFFERENCE

67.2%
CONTINUOUS IMPROVEMENT

We take our customers' feedback seriously; all users can submit enhancement requests. 67.2% of enhancement requests in 2023 were added to citizenserve...

84.1%
Get Changes You Need Fast

You shouldn’t have to wait days or weeks when you need a change. We complete 84.1% of requests the same day...

98.8%
WE ARE HERE FOR YOU

We provide personal responses to your requests within minutes. We achieve this on 98.8% of support requests...

99%
What Do Our Customers Say?

99% of our customers give our support a thumbs up. But don’t take our word for it...

99.99%
Secure and Reliable

Citizenserve’s cloud computing e-government online portal solutions offers reliability, security and speed with 99.999% active system uptime...

  • City in Vermont

    Citizenserve continues to be top notch with their most recent upgrades. The layout and flow of the cloud environment, coupled with their second-to-none tech support, this program continues to be my ace in the hole. I continue to learn new things about…

    Janet at Barre, Vermont
  • Redmond, WA

    The customer service that Citizenserve provides is spot on! I always receive a response from a representative the same day I submit my service request, and it is typically completed within 24 hours or less. When a solution takes longer, it is…

    Denise at Redmond, Washington
  • Navasota, Texas

    Citizenserve has helped us launch into the digital age by transforming our services from antiquated paper processes to digital, streamlined and transparent workflows. The ease of use and simplicity has not only helped free up staff time but has helped our citizens…

    Lupe at Navasota, Texas
  • Orange Beach, Alabama

    Bryan has always been so helpful, dedicated, and professional throughout this whole process. Whenever we have had any issues or changes needed, he has always made himself available to assist us. He always responds to emails, phone calls, and texts expediently. He…

    Mindy at Orange Beach, Alabama
  • Duck, North Carolina

    We began using citizenserve software in 2010 for permitting.  The internet based feature and customization were the initial selling points for our town, however the service response and continuing improvements to the software have been the real key to the software.

    Sandy at Duck, North Carolina
  • State of Florida

    Since the system is dynamic, our staff can make support requests related to process improvements or report requirements.  Most requests are implemented within hours and many times our contact Julie offers better more integrated solutions.

    Mike at State of Florida
  • support, rhyme – sampson county

    Need some help to brighten your day, contact citizenserve, and your problem will be solved the right way.

    Ramona at Sampson County, North Carolina
  • easy to use – peoria

    Citizenserve is a valuable tool that is user-friendly and responsive to our needs.  This is especially true whenever we have a special request for a report or project, they always respond quickly with exactly the report or information we need.

    Pat at Peoria, Arizona

Why Choose Citizenserve?

1.
A PROVEN SOLUTION

For the past 20 years, citizenserve has successfully processed over one billion e-government transactions on behalf of the many municipalities we count as valued customers—including no data losses, no security breaches, and 99.999% system uptime.

2.
UNPARALLELED CUSTOMER SERVICE

Complete customer care ensures that your team has unlimited access to the best support program in the industry. Our customers describe this feature as, “outstanding, fantastic, accurate, professional, invaluable, and instrumental.” But don’t take our word for it, read reviews from our users.

3.
CUSTOMIZEABLE AND EASY-TO-USE

Citizenserves online solutions are fully customizable to your workflow processes, systems, and specifications—including serving every online application, payment and request need. It is also accessible from any computer, laptop, tablet or Smartphone.

4.
COST EFFECTIVE

Citizenserve’s low monthly user fee covers all of our customizable and fully functional features, including unlimited customer care and support. No hidden fees, no hidden agenda. See an immediate return on investment in efficiency and effectiveness.