About Citizenserve®

Our Mission
We help local governments achieve lasting success by combining robust software with truly exceptional service and support.

We deliver friendly, high-value assistance from implementation through decades of use. Our cloud platform simplifies complex processes, automates repetitive work, drives outstanding efficiency, and creates greater transparency. What truly sets us apart is the quality of our service and support — the reason many of our clients have partnered with us for over twenty years.
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about citizenserve

Our values

How we approach building, supporting, and continuously improving our platform.
Built for Communities
We design with the actual day-to-day realities of local government in mind. Every feature was designed to help staff get more done, make life easier for residents, contractors and business owners, and build real trust between your municipality and the people you serve.
Practical Innovation
We only add technology that solves actual problems—not creates new headaches. Our focus is on tools that are intuitive, integrate cleanly with what you already use, and make routine tasks faster, more accurate, and less frustrating.
Customer Driven
We build what communities actually need by listening closely to the people who use our software every day. Feedback from real users shapes our roadmap and new features—no assumptions, just action.

Who we work with

Citizenserve powers local governments across the country — from small towns and growing cities to counties and special districts. Our cloud-based platform helps staff save time, reduce paperwork, and deliver better service to residents every day.
Ocean Shores, WA

Population: 7k

Barre City, VT

Population: 8k

Spanish Fork, UT

Population: 43k

Summerville, SC

Population: 50k

Philadelphia, PA

Population: 1.5m

Boardman, OR

Population: 3k

Rogers County, OK

Population: 96k

Sanford, NC

Population: 30k

St. Charles County, MO

Population: 409k

Westminster, MD

Population: 20k

Our integrated solutions

Citizenserve's cloud-based platform saves staff time and simplifies access for citizens and contractors—handling applications, processing, to tracking in one secure system with 99.999% uptime.
Permitting
Cloud-based permitting software: online submissions, integrated electronic plan review, automated workflows, mobile inspections, and end-to-end tracking for local governments.
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Code Enforcement
Cloud-based code enforcement software: online complaints, automated cases, mobile inspections, instant notices, and AI-powered inspection entry.
Explore code enforcement
Online Portal
Cloud-based online portal: self-service submissions, payments, status tracking, document uploads, and secure access for residents, contractors, and businesses.
Explore online portal
Planning and Zoning
Cloud-based planning & zoning software: electronic submissions, automated workflows, agenda management, public notices, and parcel tracking for local governments.
Explore planning and zoning
Licensing
Cloud-based licensing software: online applications, automated renewals, payments, contractor tracking, and streamlined compliance for local governments.
Explore licensing
Rental Registraion
Cloud-based rental registration software: online submissions, payments, renewals, inspections, and compliance tracking for local governments.
Explore rental registraion

Why choose citizenserve®

Citizenserve® is proven cloud-based community development software that matches your workflows without custom coding, delivering fast setup, seamless portals, automated processes, AI-powered tools, easy integrations with GIS, financial systems and more, plus 99.999% uptime.
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Requests Completed Same Day.
You should never wait days, weeks or months for help. We complete 84% of requests the same day.
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Personal Response in Minutes
Our team personally responds to 98.8% of urgent requests within 15 minutes, and standard requests within 60 minutes.
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Secure and Reliable
Fast, secure, and dependable for over twenty years, with 99.999% up time.
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What Do Our Customers Say
99% of our customers give our support a thumbs up
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The Long-Term Solution
70% of our customers have been with us for five years or more.
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Go Paperless, Pain-free
72% of all permit applications are submitted online through the portal.
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Results that matter

Citizenserve® is proven cloud-based community development software that delivers measurable results for cities, towns, counties, and agencies nationwide — faster processing times, significantly reduced paperwork, higher resident satisfaction, and staff who spend less time on admin and more time serving the community — all with 99.999% uptime and zero data losses in over 20 years.
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