WHAT DO OUR CUSTOMER SAY?
In 2023, 99% of our customers gave our support a thumbs up. We provide unlimited support at no additional cost as part of your user subscription, including, training, reports, and much more.
WE ARE HERE FOR YOU
We provide personal responses to your requests within 15 minutes on urgent requests, and within 60 minutes on standard requests. You set the urgency, and we hit our response targets on 98.8% of requests.
GET CHANGES YOU NEED FAST
You shouldn’t have to wait days or weeks when you need a change. Your needs are important to us, we strive to fully understand the changes you need and complete those changes on the same day whenever possible. We complete 84.1% of support requests on the same day.
CONTINUOUS IMPROVEMENT
We take our customers' feedback seriously; all users can submit enhancement requests. IN 2023, 67.2% of enhancement requests were added to citizenserve, and we have surpassed that percentage in 2024.
– Brad, in Alabama
– Laura, in Washington
– Judy, in California