Do you want to move your municipality into the digital age? Citizenserve can help you go paperless (almost) overnight. The configurable online portal is a one-stop-shop for your digital services. Citizens, contractors, and business owners can navigate through the services pages to learn about your processes. They can also submit applications, complaints, or requests online, they can pay fees through your chosen payment processor, then track the status of their application, and even print out their permit or license certificates.
Citizenserve’s cloud based portal is fully configurable and can be offered as a link off of your website. As a fully mobile solution, your constituents can access the portal from any location and any mobile device.
We have been with citizenserve for a few years now and are very impressed with the level of service we receive and the speed of response. Citizenserve has simplified our office tasks and we would highly recommend them.
- City of Athens, Ohio
The portal serves as a one-stop tool for your constituents. It can be quickly customized with your logos and specific permit, license, and project types. Easily configure citizenserve's online portal with guides to submittal requirements so applicants submit the correct applications and documents the first time. Citizens with a complaint or code concern can use the portal to communicate the concern directly to the correct department or staff member.
Citizenserve's secure online portal replaces phone calls and long lines at the counter by simplifying licensing software, permitting software, and planning and zoning software, from application through review, application update, issuance, and renewal. Code complaints from our code enforcement software and requests from our request tracking software are also available from the same user friendly portal. All of the modules enable your citizens, contractors, and businesses to check status, provide information, and upload documents.
See how having one integrated tool for community development can eliminate confusion for your constituents and reduce the workload for your staff. Let citizenserve help you deliver your services in a whole new way.
Business Licensing
Enjoy stress free, organized and comprehensive licensing application and renewal solutions. Applicants can track the progress of their license application through the Online Citizen Portal.
Read moreCode Enforcement through the Online Portal
Imagine code violation concerns never falling through the cracks, and full mobile access for inspectors. Citizens can track the status of their complaints through the Online Portal.
Read morePermitting
Allow for online permit applications, processing and payments from citizens and contractors at a distance.
Read morePlanning & Zoning through the Online Citizen Portal
Streamline and simplify planning application, review, resubmittal, public notification and hearing processes.
Read moreRequest Tracking
Automatically accept and route online citizen requests to the appropriate department or person.
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