Empower you citizens to request services in a streamlined, organized, and efficient request tracking system. Citizens will love the ease of making requests and staff will love the ease of managing requests. With Citizenserve's integrated community development software you can modernize and simplify your processes for your constituents and your staff.
Our online request tracking software system automates the assignment, routing, and fulfillment of your citizens’ requests—including activity escalation, messaging, and email communication tools.
Citizens submit requests and upload related documents through the citizenserve online portal, which can be provided as a link on your website. The request is automatically routed to the appropriate department.
As a new user of citizenserve, I found this software easy to use. Since it is customizable, I’m able to make everything exactly how I want it. Their excellent customer service will quickly resolve any issues that may arise.
- City of Carbondale, Colorado
Requests are routed to task lists, allowing your staff to quickly respond and meet the needs of your citizens. Staff can easily escalate requests to supervisors or other departments and can communicate with citizens using built-in messaging and email tools.
Citizenserve is flexible enough to handle multiple request types, including public records requests, reports of emergency road hazards, and required maintenance.
Keep the lines of communication with your citizens open while easing the paperwork burden of your staff. Let citizenserve help you deliver your services in a whole new way.
Online Requests
Citizenserve can help your municipality go paperless quickly. Your citizens can submit requests through the citizenserve online portal on your municipal website. Upon location selection and property data input, a street view image of the property is automatically imported from your parcel data. Requests are automatically routed to the appropriate department and staff based on the request type and location.
Request Routing
Your citizens’ requests are automatically routed to the appropriate department and staff based on the request type and specific location. Your employees can easily view all of the new requests in their Task List or on a map. They can also generate custom notices and letters based on your business and workflow processes.
Online Request Tracking Reports
You and your employees can create custom metrics viewable from the citizenserve dashboard. This includes reports in list, pie-chart, or bar-graph format. You can print or export your reports to Excel, and also create dynamic merge templates to mail or email your citizens in a fast batch process. Need a special report? Our support staff will create it for you, as part of our Complete Customer Care Program.
