In the rapidly evolving landscape of the 21st century, local governments are under increasing pressure to modernize their operations and services to meet the growing expectations of their constituents. A critical driver of this transformation is the adoption of digital technologies, which have the potential to revolutionize the way local governments operate. This article provides a brief overview of the vital role digital transformation plays in the modernization of local government operations, with insights into the challenges posed by paper-based processes and the compelling need for change. The Challenge of Paper-Based Processes: Local governments have traditionally relied on paper-based processes to manage various aspects of their operations,…
